Hybrid Assessment Operations Manager

Cambridge University Press & Assessment; Whittlesford; Hybrid; GBP 30,000 - 39,000; Full time

Benefits offered by this job

28 days annual leave

Private medical

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking an experienced Operations Support Manager to lead a team delivering accurate, customer-focused Cambridge English Qualifications.

Hybrid role in Cambridge/Whittlesford, 12-month fixed-term, 35 hours per week, with 40-60% in the office; you will monitor workload, drive process improvements, manage recruitment and training, and collaborate with internal and external stakeholders.

Qualifications

• Experience leading operational teams in a fast-paced environment.
• Ability to manage multiple priorities and drive process improvements.
• Strong communication, problem-solving and stakeholder management skills.
• Experience delivering high-quality service and ensuring process compliance.

Responsibilities

• Lead and develop a team of Assessment Operations Coordinators and Senior Coordinators.
• Monitor workload, quality, and delivery against deadlines.
• Manage recruitment, onboarding, training, and performance support.
• Identify, investigate, and mitigate operational risks and issues.
• Ensure compliance with regulatory and business processes.
• Create, review, and approve process documentation and work instructions.
• Drive continuous improvement to processes and ways of working.
• Build relationships with internal teams and external stakeholders.
• Support resolution of customer queries and escalations.
• Deliver training, inductions, and ongoing capability development.
• Contribute to operational improvement initiatives and projects.
• Promote a positive, inclusive, high-performing team culture.

Skills

People leadership

Operational excellence

Stakeholder management

Process improvement

Tools

SAP

Visio

Job description

Cambridge University Press & Assessment is seeking an experienced Operations Support Manager to lead a team delivering accurate, customer-focused Cambridge English Qualifications.

Hybrid role in Cambridge/Whittlesford, 12-month fixed-term, 35 hours per week, with 40-60% in the office; you will monitor workload, drive process improvements, manage recruitment and training, and collaborate with internal and external stakeholders.