HVAC Operations Manager

Bennett & Game Recruitment; East Horsley; On-site; GBP 50,000 - 60,000; Full time

Job summary

A well-known HVAC contractor in the UK seeks a Client Service Manager to oversee service and maintenance operations. The ideal candidate will demonstrate HVAC technical mastery and proven management experience while maintaining client satisfaction and managing a team. This role includes a competitive salary and benefits derived from the company's employee-owned structure.

Benefits

Car allowance circa £5k per annum

Annual bonus based on net profit

Profit sharing scheme through employee-owned trust

Pension scheme

Qualifications

• Proven service or operations management experience leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Ability to lead technical discussions with clients.

Responsibilities

• Manage a P&L of approximately £1.3M and oversee service operations.
• Ensure client satisfaction and manage team of mobile engineers.
• Monitor financial performance and control costs.

Skills

Management

Client Relationships

HVAC Technical Knowledge

Job description

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Client Service Manager - M3 North

Our client is a well-known and respected HVAC contractor with a nationwide presence in the UK, supporting over 130 employees and generating a turnover of over £20M. They operate in the commercial sector, including restaurants, hotels, leisure centres, healthcare, industrial, and education settings.

Their services include installation, service, maintenance, fault finding, and repair of HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.

The company is structured as an Employee-Owned Trust, allowing employees to have a say in management and profit sharing, fostering a long-term view of business success and employee investment.

The successful candidate will manage a P&L of approximately £1.3M, overseeing service and maintenance operations, ensuring client satisfaction, managing a team of mobile engineers, and maintaining client relationships for contract extensions and remedial works. They will also monitor financial performance and control costs.

Ideal candidates are stable, committed, driven, and commercially astute with proven experience in HVAC technical mastery, management, leadership, client relationships, and P&L control.

Job Requirements

• Proven service or operations management experience leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Ability to lead technical discussions with clients about systems, services, and maintenance.
• Experience in client-facing roles, service contracts, and negotiations.
• Commitment to professional development and increased responsibilities.
• Familiarity with P&L, budgeting, and cost control.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus based on net profit, service, compliance, and engineer development
• Profit sharing scheme through employee-owned trust, increasing with tenure
• Pension scheme
• Additional package details to be discussed at interview

This job posting is active and available.