HVAC Operations Leader: Grow Service & Install Team

HR One; Liverpool; On-site; GBP 67,000 - 81,000; Full time

Benefits offered by this job

Competitive pay based on experience

Steady, year-round work

Family-oriented work environment

Opportunities for continued training &

Growth

Job summary

Peterson Plumbing & Heating, Inc. is seeking an experienced HVAC Operations Manager to oversee and grow our HVAC service and installation division.

This is a hands-on management position for an HVAC professional who understands the technical side of the trade but can organize people, manage jobs, communicate with customers, and keep the department running efficiently and profitably. The right candidate will lead day-to-day operations, supervise technicians and installers, estimate projects,

Qualifications

• Extensive field experience in HVAC with residential and light-commercial work.
• Ability to estimate and manage service and installation projects.
• Strong leadership, organization, and communication with customers.
• Proven track record in supervising technicians and installers.
• A drive to grow an HVAC department and improve profitability.

Responsibilities

• Manage the day-to-day operations of the HVAC service and installation department.
• Supervise, support, and hold HVAC technicians and installers accountable.
• Coordinate service calls, installations, preventive maintenance, and ongoing projects with our office staff.
• Provide technical support and troubleshooting assistance to field technicians when necessary.
• Diagnose and assist with complex HVAC, boiler, hydronic, refrigeration, electrical, and control-system problems.
• Perform jobsite visits and assist with difficult service situations when required.
• Estimate HVAC repairs, replacements, and installation projects.
• Develop scopes of work, equipment selections, labor requirements, and material lists.
• Follow jobs from the initial customer call or estimate through scheduling, completion, billing, and closeout.
• Ensure technicians submit complete and accurate paperwork, job notes, equipment information, photos, and invoices promptly.
• Review completed work for accuracy and profitability.
• Work closely with our office manager and ownership to maintain an efficient FieldEdge workflow.
• Maintain strong communication with residential and commercial customers.
• Handle customer concerns and escalated service issues professionally.
• Manage and expand preventive-maintenance agreements.
• Identify opportunities for additional HVAC service, replacement, and installation work.
• Assist with recruiting, training, mentoring, and evaluating HVAC personnel.
• Maintain high standards for workmanship, professionalism, vehicle organization, safety, and customer service.
• Help ownership develop and execute strategies to grow HVAC revenue and profitability.

Skills

Residential HVAC

Light-commercial HVAC

Boilers

Hydronic heating

Forced-air HVAC

Refrigeration

Electrical troubleshooting

HVAC controls

Pumps

Zone valves

Estimating

Service & installation management

Multi-job management

Customer communication

Leadership

Accountability

Growth of HVAC department

Job description

Peterson Plumbing & Heating, Inc. is seeking an experienced HVAC Operations Manager to oversee and grow our HVAC service and installation division.

This is a hands-on management position for an HVAC professional who understands the technical side of the trade but can organize people, manage jobs, communicate with customers, and keep the department running efficiently and profitably. The right candidate will lead day-to-day operations, supervise technicians and installers, estimate projects,