Humidor / RTW Sales Specialist

dunhill; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Humidor / RTW Sales Specialist to enhance sales and client relationships at their flagship store. This role involves providing expert advice on cigar selection, managing inventory, and executing in-store events. The ideal candidate will thrive in a creative environment, leveraging their luxury retail experience and CRM expertise to cultivate strong client relationships. Join a diverse team committed to innovation and excellence in luxury retail, where your contributions will significantly impact the brand's success.

Qualifications

• Experience in luxury retail with a focus on high-value environments.
• Proficiency in managing stock and CRM systems.

Responsibilities

• Maximize sales and profitability while ensuring exceptional customer service.
• Manage inventory levels and maintain accurate records.

Skills

Luxury retail experience

Stock management

CRM systems

Cigar industry knowledge

Interpersonal skills

Organizational ability

Tools

Inventory management systems

POS systems

Job description

Join to apply for the Humidor / RTW Sales Specialist role at dunhill.

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Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and who will thrive in a creative environment that encourages innovative thinking.

How will you make an impact?

Supporting the operation of the Dunhill Humidor and Ready to Wear (RTW) business at the Bourdon House flagship store. Your role involves maximizing sales and profitability across all product lines while ensuring exceptional customer service and seamless operations. Cultivating strong relationships with key clients and industry partners in accordance with brand standards is essential.

Responsibilities include:

• Sales & Client Management: Providing expert advice on cigar selection and humidor maintenance, driving sales, attracting new clients, developing existing relationships, and managing high-net-worth clientele with professional CRM activity.
• Inventory & Operations: Managing stock levels, maintaining accurate records, ensuring proper storage conditions, and implementing stock control procedures.
• Administration & Security: Following company policies, using tagging and security systems correctly, and completing all required forms and procedures.
• Marketing & Events: Participating in planning and executing in-store events and promotions, collaborating on marketing campaigns, and maintaining brand consistency.

What does success look like?

• Experience in luxury retail, stock management in high-value environments, CRM systems, and cigar industry knowledge.
• Proficiency with inventory management and POS systems.
• Strong interpersonal skills, organizational ability, and a passion for the Dunhill brand.

What makes us different?

Our strength lies in our diversity, fostering empathy, curiosity, courage, humility, and integrity. We value freedom, loyalty, and solidarity, and are committed to caring for our world.

Your journey with us

Our recruitment process includes:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager

Additional information

Position level: Associate, Full-time, in Sales, Business Development, and Administrative functions within Retail Luxury Goods and Jewelry industries.