Human Resources Operations Manager

JGA Recruitment Group | B Corp™; Woodgreen; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

JGA Recruitment Group Ltd is seeking an HR Operations Manager to lead an established HR team in delivering an efficient, accurate, customer‑focused HR service. You will manage end‑to‑end HR processes, drive improvements and ensure data quality across Payroll and reporting.

The role requires hands‑on leadership, strong people management and a continuous improvement mindset, with experience in HR systems and governance. Hybrid working with an emphasis on process excellence is offered.

Qualifications

• Experience in HR Operations or HR Shared Services.
• Experience across the full employee lifecycle including onboarding, absence, family leave and leavers.
• Strong HR data governance and controls.

Responsibilities

• Managing the day-to-day delivery of HR Operations and employee lifecycle processes.
• Leading, coaching and developing members of the HR Operations team.
• Ensuring HR transactions are completed accurately, efficiently and within SLAs.
• Overseeing accurate monthly HR data and instructions provided to Payroll.
• Acting as an escalation point for complex operational HR queries.
• Maintaining high standards of HR data quality, governance and compliance.
• Supporting onboarding, Right to Work and other compliance requirements.
• Identifying opportunities to simplify, improve and automate HR processes.
• Supporting HR systems enhancements and wider HR projects.
• Monitoring service levels and operational performance, driving improvements.
• Building strong relationships with HR Business Partners, Payroll, IT and other stakeholders.
• Supporting audits and quality reviews to ensure policies are applied consistently.

Skills

HR data management

Stakeholder management

HR systems

Continuous improvement

Attention to detail

Communication

People management

Education

CIPD qualification

Tools

HRIS

Payroll systems

Job description

Location: North London

Hybrid: Yes (3 days office/2 days home)

We’re looking for a HR Operations Manager to join an established organisation and play a key role in delivering an efficient, accurate and customer-focused HR service. This is a hands‑on leadership opportunity for someone who enjoys combining people management, operational HR and continuous improvement.

Key responsibilities will include:

• Managing the day-to-day delivery of HR Operations and employee lifecycle processes
• Leading, coaching and developing members of the HR Operations team
• Ensuring HR transactions are completed accurately, efficiently and within agreed SLAs
• Overseeing accurate monthly HR data and instructions provided to Payroll
• Acting as an escalation point for complex operational HR queries
• Maintaining high standards of HR data quality, governance and compliance
• Supporting key processes including onboarding, Right to Work and other compliance requirements
• Identifying opportunities to simplify, improve and automate HR processes
• Supporting HR systems enhancements and wider HR projects
• Monitoring service levels and operational performance, driving improvements where required
• Building strong relationships with HR Business Partners, Payroll, IT and other internal stakeholders
• Supporting audits and quality reviews to ensure policies and processes are applied consistently

About You:

We’re looking for someone with experience working within a busy HR Operations or HR Shared Services who is comfortable managing both people and processes.

• Experience across the full employee lifecycle, including onboarding, absence, family leave, reward processes and leavers
• Previous experience supervising, managing or developing a HR team
• Strong HR systems experience and confidence working with HR data
• A good understanding of HR processes, governance and controls
• Excellent organisational skills and strong attention to detail
• A continuous improvement mindset, with an interest in technology and automation
• Strong stakeholder management and communication skills
• The ability to manage competing priorities within a fast‑paced environment
• CIPD qualification, or equivalent experience, would be advantageous

JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements, together with our privacy notices, set out the basis on which any personal data we collect from you or that you provide to us will be processed by us.