Human Resources Operations Coordinator

Verisure; Newcastle upon Tyne; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Verisure, based at Quorum Business Park in Newcastle upon Tyne, is seeking an organised HR Operations Coordinator to support HR administration and employee lifecycle processes. The role involves handling queries, maintaining records, supporting compliance, and driving improvements in HR processes.

You will work in a structured, process-driven environment with a focus on accuracy and service delivery, while benefiting from hybrid working (3 days in the office, 2 from home) and a collaborative

Qualifications

• Experience in HR administration or HR operations.
• Strong attention to detail and organisational skills.
• Ability to manage a busy workload and prioritise tasks.

Responsibilities

• Provide day-to-day HR operational support across the employee lifecycle.
• Respond to employee and manager queries through the HR ticketing system.
• Process HR administration including absences, job changes, payroll queries and staff requests.
• Maintain accurate employee records in Workday.
• Process HR documents using systems like Adobe Sign.

Skills

HR administration

Organisational skills

Attention to detail

Communication skills

Time management

Confidentiality

Team player

Tools

Workday

Adobe Sign

HR ticketing system

Job description

Location: Quorum Business Park, Newcastle upon Tyne, NE12 8BU

Hours: 40 hours per week, Monday to Friday, 9:00am – 6:00pm

Working Pattern: Hybrid working – 3 days per week in the office and 2 days working from home

About Verisure

We are Verisure – the No.1 professionally monitored security company in the world, protecting around 6.2 million families and small businesses globally.

As we continue to grow, our people teams play a vital role in supporting our employees and ensuring our HR processes are delivered accurately, efficiently and compliantly.

We are looking for an organised and detail-focused HR Operations Coordinator to join our team and support the smooth running of our day-to-day HR operations.

The Role

This is an excellent opportunity for someone with experience in HR administration or HR operations who enjoys working in a structured, process-driven environment.

You will support a wide range of HR activities across the employee lifecycle, helping to manage employee queries, maintain accurate records, support compliance processes and ensure our HR services are delivered to a high standard.

Alongside managing day-to-day administration, you will also have the opportunity to identify improvements, support better ways of working and take ownership of key processes.

Key Responsibilities

HR Administration & Employee Support

• Provide day-to-day HR operational support across the employee lifecycle.
• Manage and respond to employee and manager queries through the HR ticketing system.
• Process HR administration including absence updates, job changes, payroll queries and general employee requests.
• Maintain accurate employee records within Workday.
• Process HR documentation through systems such as Adobe Sign.

Compliance & Reporting

• Support Right to Work and DBS audit activity.
• Maintain accurate compliance records including visa tracking.
• Assist with HR reporting and data preparation.
• Support internal audits and ensure HR records remain accurate and compliant.

Systems & Process Improvement

• Complete regular data checks to ensure information within Workday remains accurate.
• Support HR system updates, testing and improvements.
• Help review and improve HR processes, documentation and ways of working.
• Identify recurring queries or issues and support solutions.

About You

You will be someone who enjoys organisation, accuracy and delivering a great service.

Ideally, you will have:

• Previous experience within HR administration, HR operations or a similar role.
• Strong attention to detail and excellent organisation skills.
• Experience managing a busy workload and prioritising tasks effectively.
• Confidence handling confidential employee information.
• Strong written and verbal communication skills.
• A process-driven approach with a willingness to improve how things are done.
• The ability to work independently while also being a strong team player.

Most importantly, we are looking for someone who is proactive, motivated and willing to take ownership of their work.

Why Join Verisure?

You will be joining a growing global organisation where HR plays a key role in supporting our people and business success. This is a great opportunity to develop your HR Operations career while gaining experience within a fast-paced and evolving environment.