Human Resources Officer

Servers.com; Guildford; On-site; GBP 42,000 - 45,000; Full time

Job summary

A leading company in the IaaS sector is looking for an HR Officer to join their team in Guildford. This role covers all aspects of HR from recruitment to employee relations, focusing on delivering quality support within a growing organization. The ideal candidate will have a degree or equivalent HR qualification and relevant experience. Benefits include a competitive salary, flexible working arrangements, and a supportive work environment.

Benefits

Private healthcare

Generous paid parental leave

Pension contribution (5%)

28 annual leave days plus bank holidays

10 days work from anywhere after probation

Office lunches with Deliveroo allowance

Apple MacBook Pro provided

Qualifications

• Minimum 2 years of HR experience within a similar position.
• Knowledge of employment legislation is essential.
• Comfortable working alone or as part of a team.

Responsibilities

• Manage HR administration processes including contracts and onboarding.
• Support recruitment processes and monitor compliance with UK law.
• Administer employee relations and performance reviews.

Skills

Interpersonal skills

Organizational skills

Time management

Problem-solving

Education

Relevant degree or equivalent qualification

CIPD Level 5 in Human Resources

Tools

MS Office

Job description

Job Title: HR Officer

Working Hours/Arrangements: 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays – office based; Fridays – work from home. Flexible-working will be considered (2 WFH days a week) following completion of probational period.

Salary Range: £42,000 - £45,000 per annum

Location: Guildford office – 2nd Floor, Building 2000 Cathedral Square, Guildford GU2 7YL

Reporting to Head of HR UK

The company and group

Servers.com is an Infrastructure as a Service (IaaS) company that currently operates 18 global data centres with more than 3,000 customers worldwide. Experts in bare metal, servers.com provides a full suite of computing, storage, and networking services across the US, Europe, and Asia.

We work with leading enterprises and up-and-coming firms and serve some of the most crucial and fast-growing industries in the world, including Web3, AdTech, trading, gaming, iGaming, and streaming.

Founded in 2014 and headquartered in Limassol, Cyprus. Servers.com has recently been acquired by an American group in July 2023. Servers.com joins a holding company formed to house an innovative portfolio of various cloud-based solutions focusing on the needs of online businesses.

Job Responsibilities

As a Human Resources Officer, the successful candidate will be an essential part of the Servers.com HR team, contributing to various HR functions and processes. This role will play a key part in supporting the day-to-day delivery of our HR objectives and full employee lifecycle including recruitment, onboarding, training and development and employee wellbeing.

The successful candidate will collaborate closely with HR colleagues and the Head of HR UK to ensure the delivery of a high-quality, professional, approachable, and efficient HR service that aligns with the Department’s requirements. With a genuine passion for people and an eye for detail, the successful candidate will be adaptable, highly organised, with the enthusiasm to take ownership of tasks and manage prioritisation of changing needs of the business.

This role presents an excellent opportunity for an eager and capable individual who is enthusiastic about enhancing their HR skills in a fantastic work environment.

The key responsibilities for the HR Officer will be:

HR Administration

• Ensure effective delivery of all internal HR administration processes including contract preparation, contractual changes, processing background checks, new starters, inductions, probation periods, transfers, terminations, and HR data management.
• Provide first-line assistance with HR queries from employees via dedicated phone line and inbox. Ensuring matters are dealt with to a high standard.
• Prepare and analyse HR data as required including monthly reporting, absence management and salary survey completion.
• Produce and issue contracts of employment and offer letters, ensure that eligibility documentation is provided, and copies retained.
• Administer and update the HR systems maintain employee records.
• Support the company's attendance management procedure via proactive management of sickness, i.e: chasing of certificates, ensuring that relevant paperwork is retained, monitoring long term sickness, referrals to Occupational Health, etc.
• Involvement in HR projects as required including employee engagement, policy and procedure review as well as organisational design/changes.
• Assist with onboarding and orientation of new employees.
• Manage and assist Line Manager with employee’s probation review process.
• Process leavers and ensure the HR system is updated, and relevant documentation is sent to the employee.
• Provide administration support for wider HR team as requested.
• Provide high-quality customer service to all staff queries.

Recruitment

• Assisting with the recruitment process, coordinating and conducting applicant initial screens, reference checks, background checks, RTW checks, and share code number verification.
• Assisting the recruitment team and arranging of interviews both face to face and via teams.
• Monitor all hiring and recruitment processes for compliance with UK law and company policies and standards.

Employee Relations

• Monitor and assist UK leadership team with employee’s probation and performance reviews.
• Provide HR advice and guidance to the business regarding all UK HR queries, including support on sickness absence, disciplinary, grievance, maternity and paternity, recruitment and flexible working.
• To support the Head of HR UK with all aspects of employee relations e.g. disciplinary, grievance, sickness absence including occupational health referrals, performance, managing attendance, flexible working requests.

Compliance and reporting

• Supporting the HR team in ensuring compliance with legal and company regulations.
• Create and provide reports to the wider HR team on our HR system such as headcount reports and other ad hoc reports as requested.
• Manage, update and resolve any HR system issues or errors, escalating to the relevant team member as necessary.
• Identify areas for process improvements within the HR function to increase efficiency and accuracy.
• Implement new technologies or systems that improve HR operations.
• Supporting the Head of HR UK with any ‘ad hoc’ HR projects/initiatives as needed.

As HR Officer, you will need to possess exceptional interpersonal skills, demonstrate resilience, and have the ability to follow robust processes and procedures.

You will pride yourself on delivering exceptional service with genuine warmth. We are looking for people who are confident, willing to multitask and undertake duties outside of the normal job description and are happy to be in an office environment delivering on our HR strategy and objectives.

The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the UK HR team.

Profile

A successful HR Officer should have:

• A relevant degree or equivalent qualification.
• Qualified CIPD Level 5 in Human Resources (or working towards the qualification).
• A minimum of 2 years of HR experience within a similar position, including knowledge of employment legislation.
• Comfortable working alone, with the ability to perform as part of a team.
• Excellent organisational and time management skills, with the ability to prioritise important projects.
• Proficiency in MS Office applications.

Personal skills

• Solution orientated.
• Good forward planner
• Self-motivated and enthusiastic.
• Excellent time management skills.
• A high degree of confidentiality and professionalism.
• Ability to work under pressure and meet deadlines.
• A true passion and dedication to people and Human Resources.

Location

You will need to be able to get to our Guildford-based office 4 days per week.

Address: 2nd Floor, Building 2000, Cathedral Square, Guildford, GU2 7YL.

Working Hours/Arrangements

40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays – office based; Fridays – work from home.

Flexible-working will be considered (2 WFH days a week) following completion of probational period.

We offer:

• Salary range: £42,000 - £45,000 per annum.
• Private healthcare – Once probation period is passed (subject to BiK).
• Embrace parenthood with 18 weeks generous paid leave after completion of 1.5 years ‘continuous service’.
• Pension contribution – 5% of the salary.
• 28 annual leave days plus all Bank Holidays.
• 10 days working from anywhere in the world following completion of probationary period.
• Office based Lunches – Deliveroo to the value of £14 each day.
• Mobile phone bill paid to the value of £80 per month (subject to BiK taxation).
• Friendly, light-hearted, casual company culture, with a huge drive to win together as a team
• Use of Apple MacBook Pro laptop – Mouse, keyboard and AirPods.

It is very unlikely that we will be able to get back to people immediately. Please be patient whilst we review all applicants's profiles and conduct our screening search. Those who are unsuccessful will be notified.

“Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships." Please click here to access our Equal Opportunities Policy

Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.