Human Resources Manager

Cape Consulting (HR) Ltd; Leicester; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

Cape Consulting (HR) Ltd is seeking a HR Advisor to support the day-to-day operation of the HR Advisory team. You will report to the Head of HR Operations and help allocate casework, provide coaching, and ensure timely, high-quality outcomes while maintaining confidentiality and compliance.

You will work hybrid from Leicester (with option for Sheffield) and contribute to reporting on case volumes, trends, and team performance, focusing on collaborative, customer-focused service delivery.

Qualifications

• Experience working in a busy HR environment with competing demands.
• Strong communication skills to explain guidance clearly to managers and colleagues.
• Ability to stay calm under pressure and manage sensitive information with discretion.

Responsibilities

• Team management: allocate and oversee HR casework across the HR Advisory team, prioritise work, monitor workloads and re-allocate as needed.
• Coach HR Advisors and review casework for accuracy, fairness, legality and consistency.
• Work with HRBPs to ensure consistent advice and policy-aligned case management.
• Support continuous improvement of HR processes, guidance and service standards.

Skills

HR experience

Communication skills

Handle pressure

Discretion

Record keeping

Team collaboration

Education

CIPD qualification

Job description

We are responsible for the provision of HR Advisory capabilities for our UK client. The role is offered on an initial temporary basis with the anticipation that it will become permanent. Candidates looking only for temporary work should not apply.

Location

This role can be based from our offices in Leicester or Sheffield on a hybrid basis.

About the Role

Reporting to the Head of HR Operations, you’ll play a key role in ensuring the effective day-to-day operation of the HR Advisory team. You will work closely with our HRBPs overseeing the allocation of casework across a small team of HR Advisors to ensure timely, consistent and high quality outcomes. You will also provide guidance and support to the team, monitor workloads and priorities and oversee the HR Administrator responsible for managing the HR inbox, ensuring an efficient, responsive and professional HR service.

Responsibilities

• Team management: Allocate and oversee HR casework (ER cases, PIPs, OH referrals, Flexible Working requests) across the HR Advisory team, ensuring work is prioritised appropriately and completed within the agreed timescales. Monitor team workloads, capacity and priorities, re-allocating work where necessary to maintain an effective and responsive service.
• Coaching: Provide day to day guidance, coaching and support to HR Advisors, helping them manage complex or sensitive employee relations matters. Review casework to ensure advice and outcomes are accurate, fari, legally compliant and consistent.
• Work closely with HRBPs: To ensure consistent advice, effective case management with organisational policies and procedures
• Continuous Improvement: Support the development and continuous improvement of HR processes, guidance and service standards. Provide reports on case management
• Oversee the HR Administrator responsible for managing the HR inbox, ensuring queries are triaged, logged and responded to promptly. Monitor the HR inbox and case management activity to identify recurring issues, service pressures and opportunities for improvement.
• Ensure HR queries and cases are handled professionally, confidentially and in line with Data Protection requirements.
• Contribute to reporting on case volumes, trends, response times and team performance.
• Promote a collaborative, customer focussed and consistent approach across the HR Advisory team.

Skills & Experience

• Experience working in a HR team and support in a busy, people-focused environment with competing demands.
• Strong communication skills, with the ability to build trust, listen carefully and explain guidance clearly to managers and colleagues.
• Ability to keep calm when under pressure.
• Confident handling sensitive information with professionalism, discretion and good judgement.
• Well organised, with the ability to juggle and manage a varied workload, prioritise effectively and keep accurate records.
• A collaborative, pragmatic approach, with a genuine interest in supporting positive outcomes for people and the business.
• Excellent knowledge of UK employment law advantageous and confidence applying HR policies in a practical and balanced way.
• CIPD qualification or working towards one would be desirable, but we’re also open to