Human Resources Advisor | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS Trust in the UK is seeking an experienced HR Professional to provide an HR advisory service to line managers. You will manage employee relations cases focusing on attendance management and probationary support while adhering to Trust policies and best practices. The role is primarily hybrid, with an expectation of being on-site in Norwich as needed. Full-time position available with competitive hours.

Qualifications

• Experience working in a contact centre environment.
• A confident communicator with excellent interpersonal skills.
• Ability to autonomously deliver positive outcomes.

Responsibilities

• Provide HR advice to line managers on HR matters.
• Manage a caseload of employee relations cases.
• Champion the NNUH People Promise and PRIDE values.

Skills

HR advisory service

Interpersonal skills

Problem-solving

Communication

Experience in HR

Job description

Overview

Imagine working in a team of dedicated and friendly HR Advisors where we all share the same values and passion for delivering an outstanding service through collaborative working with NNUH’s managers. We’re seeking an exceptional and experienced HR Professional to join us. The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) provides an HR advisory service to line managers across a full spectrum of HR and employment matters across the hospital.

We are proud to provide an HR service that supports staff to deliver exemplary care for every patient. If this inspires you and you share our values, we really want you to join our team.

The role involves providing HR advice to line managers on a wide range of matters through the application of Trust policies, interpretation of UK employment law and best practices across all levels of staff. You can expect to be managing a caseload of employee relations cases, primarily focusing on attendance management and probationary support. You will be highly professional, and a confident communicator with excellent interpersonal and problem-solving skills. Ideally you will have experience working in a contact centre environment as you will be expected to have the ability to autonomously deliver positive outcomes and prioritise competing demands with a complex and challenging workload. You will play a key role in championing the NNUH People Promise and our PRIDE values.

Whilst this role can be worked on a hybrid basis, there is an expectation that the team attend work at the HR Operations office in the Norwich city centre, and applicants must be available to attend the main hospital site at short notice (sometimes within the same working day). Please only apply if you are able to attend in Norwich or across Norfolk at short notice. Full time: 37.5 hours per week. Interview date: 7th October 2025.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.