Hub Support Worker

SmartRecruiters, Inc.; Stoke-on-Trent; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

EAP Support programme

Private medical insurance

Life assurance

Volunteer days

Eyecare vouchers

Cycle to Work scheme

Travel season ticket loan

Long service awards

Salary Finance

Critical illness cover

Dental insurance

Job summary

Ingeus is seeking a dedicated Case Worker to join our Community hub in Stoke-on-Trent. You will provide one-to-one support to participants reintegrating into society, building trust and helping them overcome barriers while managing a caseload.

This role demands resilience, strong communication, safeguarding awareness, and solid IT/administrative skills. Travel to cover locations is required, and an enhanced DBS check plus HMPPS EL1 vetting are part of pre-employment checks; a start date will be

Qualifications

• Excellent communication and ability to build trust.
• Safeguarding awareness to identify risks.
• Proficient IT and administrative record-keeping.
• Willingness to travel.

Responsibilities

• Build genuine, trusting relationships with participants and create a safe space for growth.
• Refer and encourage participation with hub services and external support to aid rehabilitation.
• Formulate detailed action plans identifying needs and barriers and the support required.
• Provide one-to-one and small-group interventions as appropriate.
• Manage caseloads, balance needs, and track progress and admin.

Skills

Communication

Safeguarding

IT & Admin

Resilience

Travel

Job description

• Compensation: up to GBP 28,755.41 - yearly

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Location:Stoke on Trent

Contract: Permanent Full time

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face.But with the right support, it’s possible.We’re looking for a dedicated Case Worker to join our team at the Community hub- someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitationisn'tjust about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey

About the Role:

In this role, you’ll work in the Ingeus Communityhub, providing one-to-one support to a caseload of participants as they reintegrate into society. As a key member of a dedicated team, you’ll help individuals overcome barriers, build confidence, take steps towards training or employment and make meaningful steps toward rehabilitation.

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you.

WhatYou'llBe Doing:

• Relationship Building:Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth
• SignpostingYou will refer and encourage participation with Ingeus’ hub services and other suitable external support to support their rehabilitation.
• Action Planning: You will formulate a detailed action plan identifying specific needs and barriers and identifying the support they need to support their transition.
• 121 and group interventions: You will see participants individually and in small groups where appropriate.
• Caseload management:You'llmanage multiple individuals, balancing their needs while keeping up with all the related admin, ensuring nothing falls through the cracks and progress is properly tracked

What We are Looking For:

• Communication Skills:You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support.
• Safeguarding awareness:You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks.
• IT and Administrative skills:Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Resilience:This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.
• Travel: Due to the locations covered, we need someone with the willingness to travel

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reducereoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leaveplus bank holidays, with the option to trade for additional leave.
• EAPSupport programmeavailable 24/7, including 6 free counselling sessions.
• Private medical insuranceandlife assurance.
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecarevouchersto help with glasses or eye care.
• Cycle to Work schemeandtravel season ticket loan.
• Long service awardsto celebrate your commitment.
• Salary Financeoffering financial education and advice.
• The opportunity to purchase extra benefits likecritical illness coveranddental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at [e-mail] to discuss how we can support you