Personal Wellbeing Mentor

SmartRecruiters, Inc.; West Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

EAP Support 24/7

Private medical insurance

Life assurance

Volunteer days

Eyecare vouchers

Cycle to Work

Travel season ticket loan

Long service awards

Salary Finance

Optional benefits like critical Ill/.d

Job summary

Ingeus is seeking a Personal Wellbeing Mentor to support individuals with their wellbeing journey, including access to healthcare, appointments, and social groups. You will work with probation and external services to guide service users, both in custody and in the community.

You will manage a caseload, prioritise effectively, and coordinate with Personal Wellbeing advisors to deliver tailored interventions. The role requires resilience and flexibility in a challenging environment.

Qualifications

• Relationship building with service users, stakeholders, and confidentiality are essential.
• Meticulous record-keeping of interactions to measure progress.
• Ability to manage a busy caseload and maintain detailed records.
• Adaptable to changing referral flows and challenging environments.
• Willingness to work across community and custody settings.

Responsibilities

• Guide individuals as per action plans to prepare for release or reintegration.
• Collaborate with internal and external colleagues as part of a wider support package.
• Manage multiple caseloads and keep up with related admin.
• Maintain thorough, up-to-date records on IT systems.
• Deliver wellbeing support in community settings or in custody with tailored sessions.

Skills

Relationship Building

IT and Administrative skills

Organisation

Resilience

Flexibility

Job description

• Employment Type: Full Time / Fixed Term Contract
• Compensation: up to GBP 27,145.46 - yearly

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Job Description

Salary: £27,145.46 per annum plus benefits
Locations:Bradford and HMP Leeds

Contract: Full time fixed term for 1 year

Rebuilding your life after sentencing is one of the toughest challenges a person can face.But with the right support, it’s possible. That’s where you come in.

We’re looking for aPersonal Wellbeing Mentor - someone with a rare mix of compassion, resilience, organisation, self-motivation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, it’s a great feeling.

About the Role:

You will support a caseload of service users that may be in custody, due to be released from prison, recently released from prison, serving a suspended sentence, or on community orders. Based out of the Ingeus office, local probation offices and within the prison, you will be meeting with service users to support them with all aspects of their personal wellbeing such as accessing healthcare providers, attending appointments and accessing social groups. You will work collaboratively with Personal Wellbeing advisors, probation, and other external services to support them on their journey.

You’ll often be able to plan your own schedule, but you will need to be able to prioritise effectively - it’s a challenging role where no day will be the same.

What You’ll Be Doing:

• Community-based/custody based support: You will guide individuals as per their action plan, to help them prepare for release or reintegrate into the community. This could be through practical well-being activities, mental health support, GP and dentist registration, or accessing food and clothing. You will be responding to individual needs, being pro-active, and tailoring your support accordingly.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload management:You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin. You will case-conference with advisors regularly.
• Quality Recording:Keep thorough, up-to-date records of all your work on our IT systems, ensuring nothing falls through the cracks and progress is properly tracked.
• Community Outreach, Group & 121 Delivery: Deliver wellbeing support in various settings, either through tailored support sessions, out and about in the community, or utilising set interventions and learning materials.

Qualifications

What We’re Looking For:

• Relationship Building:You’re able to connect with people at all levels, building relationships with Service Users in a way that’s genuine, promotes a sense of trust and is non-judgmental. You will pay particular attention to confidentiality and maintenance of boundaries. Alongside this you will be engaging with key stakeholders within Probation and external agencies to build a network of support services for Service Users.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation:You can handle a busy caseload and stay on top of detailed records.
• Resilience:This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.
• Flexibility:You’ll need to be comfortable with change, as referral flows change frequently.

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reducereoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leaveplus bank holidays, with the option to trade for additional leave.
• EAPSupport programmeavailable 24/7, including 6 free counselling sessions.
• Private medical insuranceandlife assurance.
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecarevouchersto help with glasses or eye care.
• Cycle to Work schemeandtravel season ticket loan.
• Long service awardsto celebrate your commitment.
• Salary Financeoffering financial education and advice.
• The opportunity to purchase extra benefits likecritical illness coveranddental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at [e-mail] to discuss how we can support you