Hr Technology Operations Manager

Focus Cloud; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Focus Cloud is seeking an HR Technology Operations Manager to lead a global team responsible for Workday and related HR systems. This permanent, remote (UK) role owns Tier 1 support and drives service standards that keep HR technology reliable and scalable.

You will manage incidents, SLA performance and data governance, collaborating with payroll and benefits cycles. Strong Workday expertise and proven leadership are essential to succeed in this fast-paced environment.

Qualifications

• 6–9 years in HR Technology, HRIS or enterprise application support.
• Strong Workday experience in a global organisation.
• Proven team leadership experience.
• Track record running support operations and improving service management frameworks.
• Strong analytical, communication and stakeholder management skills.

Responsibilities

• Lead and develop a team of HR Technology Analysts.
• Own Tier 1 support, ensuring issues are resolved within SLA or escalated to Functional and Integrations teams.
• Build and improve the service model, including SLAs, processes and knowledge management.
• Manage incidents, root cause analysis and system stability, including readiness for releases, payroll and benefits cycles.
• Use performance data to drive improvement, automation and self-service.
• Ensure compliance with data governance, security and audit requirements.

Skills

Team leadership

Workday experience

HRIS/HR technology

Stakeholder management

Analytical skills

Tools

Workday

Job description

HR Technology Operations Manager

Permanent | Remote (UK)

The Role

Lead a team responsible for the day-to-day operation of Workday and related HR systems within a global HR Technology function. You’ll own Tier 1 support and build the service standards that keep HR technology reliable and scalable.

What You’ll Do

• Lead and develop a team of HR Technology Analysts.
• Own Tier 1 support, ensuring issues are resolved within SLA or escalated to Functional and Integrations teams.
• Build and improve the service model, including SLAs, processes and knowledge management.
• Manage incidents, root cause analysis and system stability, including readiness for releases, payroll and benefits cycles.
• Use performance data to drive improvement, automation and self-service.
• Ensure compliance with data governance, security and audit requirements.

About You

• 6–9 years in HR Technology, HRIS or enterprise application support.
• Strong Workday experience in a global organisation.
• Proven team leadership experience.
• Track record running support operations and improving service management frameworks.
• Strong analytical, communication and stakeholder management skills.

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HR Technology Operations Manager London,UK