HR Support Consultant

Embridge Consulting; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Pension contribution

Excellent career progression

Unit4 certifications

Job summary

Embridge Consulting is seeking a HR Support Consultant to deliver professional, efficient remote support to Managed Services customers, resolving logged Unit4/ERP tickets and providing clear communication on progress and outcomes. The role emphasizes ownership of customer calls and collaboration with internal teams, with opportunities to perform remote consultancy across clients.

The successful candidate will leverage in-depth UBW modules knowledge, strong analytical and investigation skills,

Qualifications

• In depth knowledge of multiple UBW modules or other ERP system.
• Good analysis and investigation skills.

Responsibilities

• Respond to customers in a timely manner according to the SLA.
• Research logged tickets and provide solutions, workarounds or action plans.
• Keep customers informed on progress through written and verbal communication.
• Progress issues to conclusion, liaising with colleagues and Unit4 as needed while retaining ownership of the call.
• Document issues clearly in the call handling system and record all time spent.
• Identify opportunities for service improvement or chargeable activities and raise them via the Service Delivery Manager or CXO.
• Provide remote consultancy services for Embridge Consulting customers as required.
• Perform other ad hoc duties as required by the Service Desk Delivery Manager.

Skills

UBW modules knowledge

Analytical skills

Problem-solving

Communication skills

Job description

Employment Type: Full time
Location: UK
Working Pattern:Remote
Closing Date: 12th December

The HR Support Consultant is responsible for providing a professional, efficient and effective support service to Embridge Consulting Managed Services customers, supporting the resolution of logged tickets.

The role involves researching and progressing customer issues through to conclusion, providing customers with solutions, workarounds or action plans and keeping them informed of progress through written and verbal communication.

The HR Support Consultant will retain ownership of customer calls while liaising with colleagues and Unit4 as required. The role will also provide remote consultancy services to other Embridge Consulting customers when needed.

The position involves liaison with the Embridge Board, Senior Management Team, internal staff members and associates across all departments, as well as client contacts, suppliers and partners of the business.

Benefits of Embridge

• Health benefits and paid volunteer days
• Pension contribution
• Excellent career progression
• Unit4 certifications

Key responsibilities include:

• To respond to the customer in a timely manner and in accordance with the customer’s SLA.
• To research logged tickets and provide the customer with a solution, work around or action plan.
• To keep the customer informed through written and verbal communication on progress of the logged issue.
• To progress each problem through to conclusion, liaising with colleagues and Unit4 as needed whilst retaining ownership of the call.
• To document issues clearly and concisely in the call handling system and record all time spent.
• To identify opportunities for service improvement or chargeable activities and to raise these via the Service Delivery Manager and / or Chief Experience Officer (‘CXO’).
• To provide remote consultancy as and when required for Embridge Consulting customers.
• Any other ad hoc duties as reasonably required by the Service Desk Delivery Manager.

Key skills and experience include:

• In depth Knowledge of multiple UBW Modules or other ERP system.
• Good analysis and investigation skills.

What are we looking for?

We’re looking for someone who can provide a professional and effective support service to our Managed Services customers, taking ownership of customer issues and progressing them through to resolution.

The successful candidate will have strong analysis, investigation and problem-solving skills, alongside excellent written and verbal communication. They will be able to work with customers, colleagues and Unit4 to investigate logged issues, communicate progress clearly and provide appropriate solutions, workarounds or action plans.

They will also have in-depth knowledge of multiple UBW modules or another ERP system and be able to provide remote consultancy services to Embridge Consulting customers when required.

Put meaning behind your work. If you have the skills, the capability, and an approach and ethos which mirrors ours, if you want to work in an environment which celebrates achievement and success, and nurtures and supports people to achieve their goals, then we want to hear from you.

We are Embridge Consulting. We take pride in ourselves and our work. We treat others with respect and dignity. We pursue excellence. We are responsible for our actions, and we let them count.