HR Shared Services Manager

Brayley; Coventry; On-site; GBP 55,000 - 75,000; Full time

Job summary

Brayleys, part of AWR Holdings UK Ltd, is seeking an experienced Head of HR Shared Services to lead a multi-site team across the Group, delivering efficient, accurate HR support and insightful reporting.

You will own the HR Information System (HRIS), drive process improvements and automation, partner with key stakeholders, ensure compliance with UK employment law, and create a high-performing, service‑minded HR function that supports our people and business growth.

Qualifications

• Significant experience in an HR Shared Services, HR Operations or HR Services management role.
• Experience leading, coaching and developing HR teams.
• Strong understanding of HR operations and the employee lifecycle.
• Experience owning an HR Information System (HRIS).
• Strong analytical skills and experience producing HR reporting and insights.
• Good working knowledge of UK employment legislation and HR best practice.
• Demonstrable experience improving processes and driving efficiencies.
• Excellent communication, stakeholder management and organisational skills.

Responsibilities

• Leading and developing a high-performing HR Shared Services team.
• Managing HR operations across the employee lifecycle.
• Owning and optimising the HR system and HR data.
• Delivering insightful reporting and management information.
• Driving continuous improvement, process simplification and automation.
• Partnering with stakeholders across the business to deliver an excellent HR service.
• Ensuring compliance, accuracy and a positive employee experience.

Skills

People leadership

Stakeholder management

Analytical skills

Communication

Process improvement

Education

CIPD qualification

Tools

HRIS

HR analytics tools

Job description

JoinBrayleys Cars– Driving Excellence in Automotive Retail

Following the acquisition of Johnsons Cars, AWR Holdings UK Ltd has brought together two highly respected automotive businesses - Johnsons Cars and Brayleys Cars - to create one of the UK’s top 10 automotive retail groups.

This marks an exciting new chapter in our journey. By bringing together the strengths, experience and heritage of both businesses, we are creating a larger, stronger organisation with even greater opportunities for our people, our customers and the communities we serve.

While both businesses have their own proud histories and successes, they also share something fundamental: a commitment to delivering excellent service, building strong relationships and creating environments where people can thrive. As we come together as one group, we are focused on building on the very best of both organisations - combining expertise, sharing knowledge and creating a culture rooted in collaboration, respect and continuous improvement.

For our colleagues, this growth creates exciting opportunities. As a larger organisation, we can offer broader career pathways, increased mobility across our network, enhanced learning and development opportunities, and greater access to leadership and progression programmes. Whether you are just beginning your career or looking to take the next step, we are committed to helping our people develop, succeed and reach their full potential.

Our ambitions do not stop here. We remain focused on continued growth and investment, but we know that sustainable success is built by people. That is why we are committed to fostering an inclusive, supportive and high-performing workplace where every individual feels valued, empowered and recognised for the contribution they make.

At AWR Holdings, we believe our people are our greatest strength. Together, we are building a business where talent is nurtured, achievements are celebrated and meaningful careers can flourish.

Job Description

About the Role

Reporting to the Head of HR Operations, you will lead the HR Shared Services function, managing a team of HR Advisors and HR Administrators while ensuring the delivery of efficient, accurate and customer-focused HR support across the Group. You'll also take ownership of our HR Information System (HRIS), HR data and reporting, helping to drive process improvements and support business decision-making through meaningful people insights.

What You'll Be Doing

• Leading and developing a high-performing HR Shared Services team.
• Managing HR operations across the employee lifecycle.
• Owning and optimising the HR system and HR data.
• Delivering insightful reporting and management information.
• Driving continuous improvement, process simplification and automation.
• Partnering with stakeholders across the business to deliver an excellent HR service.
• Ensuring compliance, accuracy and a positive employee experience.
• Significant experience in an HR Shared Services, HR Operations or HR Services management role.
• Experience leading, coaching and developing HR teams.
• Strong understanding of HR operations and the employee lifecycle.
• Experience managing or owning an HR Information System (HRIS).
• Strong analytical skills and experience producing HR reporting and insights.
• Good working knowledge of UK employment legislation and HR best practice.
• Demonstrable experience improving processes and driving efficiencies.
• Excellent communication, stakeholder management and organisational skills.
• CIPD qualification or equivalent professional experience.
• Experience within a large, multi-site organisation.
• Experience implementing or upgrading HR systems.
• Experience of HR transformation, automation or self-service initiatives.

Why Join Us?

• Opportunity to shape and influence a growing HR function.
• Ongoing professional development and career progression opportunities.
• A supportive, collaborative and forward-thinking environment.
• The opportunity to make a real impact within one of the UK's largest automotive retail groups.