HR Shared Services Manager

Greencore Group; Bassetlaw; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual Bonus

Holidays

Pension

Life Insurance

Share Save Scheme

Greencore Qualifications

Employee Discount

Wellbeing Centre

Parental Leave

Job summary

Greencore, a leading UK convenience food producer formed after merging with Bakkavor, is recruiting for a 15-month FTC to lead the HR Shared Services centre. You’ll join a fast-moving business with 28,000 colleagues across multiple sites, focused on delivering efficient transactional and advisory support to the whole group.

Reporting to the senior HR team, you’ll coach the SSC team, partner with business leaders to shape service delivery, ensure compliant processes, monitor SLAs, and drive

Qualifications

• CIPD membership/qualification or time served in HR.
• Experience in transactional HR and advisory activities.
• Proven experience of HR Shared Services management in a large business.
• Up-to-date knowledge of employment legislation.
• Understanding of HR and case management systems.
• Robust organisational skills with attention to detail.
• Excellent communication skills across levels.
• Able to work under pressure and manage complex projects.
• Proficiency in Word, Excel, PowerPoint.

Responsibilities

• Deliver a HR Shared Services centre for the whole group with end-to-end processes.
• Coach, support, mentor and build SSC team capability.
• Partner with the HR community to ensure compliant services.
• Maintain a compliance culture with audit activity.
• Monitor service performance against SLAs and address gaps.
• Provide professional advisory service for people issues.
• Drive customer service and consistent best-practice guidance.
• Handle complex queries and drive escalation as needed.

Skills

CIPD membership/qualification

Transactional HR experience

HR Shared Services management

Employment legislation knowledge

HRIS experience

Communication skills

Organisational skills

Project management

MS Office

Education

CIPD qualification or membership

Tools

HRIS software

Job description

Why Greencore?

Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make everyday taste better.

As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn.

Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop.

At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us.

This is a 15 month FTC

What you’ll be doing:

Manage an effective HR Shared Services department operating as a centre of excellence delivering efficient transactional and advisory support to the business

Key Accountabilities:

• Deliver a HR Shared Services centre for the whole group, utilising enabling technology and associated end to end processes, which continuously develops and delivers in line with business strategy and requirements
• Coach, support, mentor and build HR Shared Services team capability to ensure they are engaged and achieving their potential
• Proactively seek to partner and build understanding of the needs and activity of the business to inform changes to service delivery which promote an excellent customer experience, with a culture of continuous improvement, encouraging adoption of the underpinning technology with the customer population
• Partnering with the HR community to ensure that the transactional and advisory services reliably deliver high quality compliant service aligned to business needs
• Maintain a compliance culture, leading appropriate audit activity, within the HR Shared Services team to ensure all auditable documentation is accurate and up to date
• Effectively monitor the service performance through agreed service level agreements and highlight areas of concern, use short, medium and long-term plans to ensure solutions are in place if needed
• Provide a professional advisory service that gives effective solutions to people issues ensuring a balance between individual and business needs
• Drive excellent customer service across all processes, ensuring compliance with legal, internal, and external audit process requirements whilst ensuring delivery and communication of consistent best practice information, advice, and guidance
• Be the point of escalation and handle complex colleague and manager queries and prepare response to all levels of the business

What we’re looking for:

• CIPD membership and qualification or time served in HR
• Experience of transactional HR and advisory activities
• Proven experience of HR Shared Services management, ideally within a large business
• Up to date knowledge and understanding of employment legislation
• Demonstrate an understanding of HR and case management systems
• Robust organisational skills with high attention to detail
• Excellent communication skills with the ability to build relationships at all levels
• Ability to work under pressure to deliver stringent results and meet demanding targets
• Able to make smart and sound proactive decisions based on information, insights, and past experiences
• Comfortable working in a high volume fast paced business taking a hands on, logical and pragmatic approach
• Comfortable working in and managing complex projects
• Intermediate Microsoft Office applications: Word, Excel, PowerPoint

These may be trained or developed. These do not all need to be in place at recruitment

What you’ll get in return:

• Competitive salary and job-related benefits
• Annual Target Bonus
• Holidays
• Competitive matched pension contributions
• Life insurance up to 4x salary
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform
• Enhanced parental leave and menopause policies

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

We reserve the right to close this advertisement before the stated closing date