HR Shared Service Manager

Greencore

East Midlands

On-site

GBP 55,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

Annual Target Bonus

Car Allowance

Holidays

Pension contributions

Life insurance

Company share save scheme

Greencore Qualifications

Employee discount platform

Wellbeing Centre platform

Parental leave policies

Job summary

Greencore in the UK is seeking an experienced HR Shared Services leader for a 12-month fixed-term contract. You will run the HRSS department delivering transactional and advisory support to the business.

You will coach and develop the team, partner with the HR community, and ensure compliant, high-quality service while driving continuous improvement and effective use of technology.

Qualifications

CIPD membership and qualification or time served in HR.
Experience of transactional HR and advisory activities.
Proven experience of HR Shared Services management, ideally within a large business.
Up to date knowledge and understanding of employment legislation.
Demonstrate an understanding of HR and case management systems.
Robust organisational skills with high attention to detail.
Excellent communication skills with the ability to build relationships at all levels.
Ability to work under pressure to deliver stringent results and meet demanding targets.
Able to make smart and sound proactive decisions based on information, insights, and past experiences.
Comfortable working in a high volume fast paced business taking a hands on, logical and pragmatic approach.
Comfortable working in and managing complex projects.
Intermediate Microsoft Office applications: Word, Excel, PowerPoint

Responsibilities

Deliver a HR Shared Services centre for the whole group, utilising enabling technology and associated end to end processes, which continuously develops and delivers in line with business strategy and requirements
Coach, support, mentor and build HR Shared Services team capability to ensure they are engaged and achieving their potential
Proactively seek to partner and build understanding of the needs and activity of the business to inform changes to service delivery which promote an excellent customer experience, with a culture of continuous improvement, encouraging adoption of the underpinning technology with the customer population
Partnering with the HR community to ensure that the transactional and advisory services reliably deliver high quality compliant service aligned to business needs
Maintain a compliance culture, leading appropriate audit activity, within the HR Shared Services team to ensure all auditable documentation is accurate and up to date
Effectively monitor the service performance through agreed service level agreements and highlight areas of concern, use short, medium and long-term plans to ensure solutions are in place if needed
Provide a professional advisory service that gives effective solutions to people issues ensuring a balance between individual and business needs
Drive excellent customer service across all processes, ensuring compliance with legal, internal, and external audit process requirements whilst ensuring delivery and communication of consistent best practice information, advice, and guidance
Be the point of escalation and handle complex colleague and manager queries and prepare response to all levels of the business

Skills

CIPD member

HRSS management

Employment law

Case management systems

Communication skills

Organisational detail

Stakeholder management

MS Office

HR systems

Tools

HR systems

Job description

Why Greencore?

Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better.

As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn.

Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop.

At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us.

This is a 12 month FTC

What you'll be doing:

Manage an effective HR Shared Services department operating as a centre of excellence delivering efficient transactional and advisory support to the business

Key Accountabilities:

Deliver a HR Shared Services centre for the whole group, utilising enabling technology and associated end to end processes, which continuously develops and delivers in line with business strategy and requirements
Coach, support, mentor and build HR Shared Services team capability to ensure they are engaged and achieving their potential
Proactively seek to partner and build understanding of the needs and activity of the business to inform changes to service delivery which promote an excellent customer experience, with a culture of continuous improvement, encouraging adoption of the underpinning technology with the customer population
Partnering with the HR community to ensure that the transactional and advisory services reliably deliver high quality compliant service aligned to business needs
Maintain a compliance culture, leading appropriate audit activity, within the HR Shared Services team to ensure all auditable documentation is accurate and up to date
Effectively monitor the service performance through agreed service level agreements and highlight areas of concern, use short, medium and long-term plans to ensure solutions are in place if needed
Provide a professional advisory service that gives effective solutions to people issues ensuring a balance between individual and business needs
Drive excellent customer service across all processes, ensuring compliance with legal, internal, and external audit process requirements whilst ensuring delivery and communication of consistent best practice information, advice, and guidance
Be the point of escalation and handle complex colleague and manager queries and prepare response to all levels of the business

What we're looking for:

CIPD membership and qualification or time served in HR
Experience of transactional HR and advisory activities
Proven experience of HR Shared Services management, ideally within a large business
Up to date knowledge and understanding of employment legislation
Demonstrate an understanding of HR and case management systems
Robust organisational skills with high attention to detail
Excellent communication skills with the ability to build relationships at all levels
Ability to work under pressure to deliver stringent results and meet demanding targets
Able to make smart and sound proactive decisions based on information, insights, and past experiences
Comfortable working in a high volume fast paced business taking a hands on, logical and pragmatic approach
Comfortable working in and managing complex projects
Intermediate Microsoft Office applications: Word, Excel, PowerPoint

These may be trained or developed. These do not all need to be in place at recruitment

What you'll get in return: