HR Shared Service Manager

Greencore; Worksop; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual Target Bonus

Car Allowance

Holidays

Pension contributions

Life insurance

Share save scheme

Greencore Qualifications

Discount platform

Wellbeing Centre

Job summary

Greencore is seeking an experienced HR Shared Services leader to manage the group’s transactional and advisory HR services. You will coach and develop a high-performing SSIS team, partner with the business to optimise service delivery, and maintain rigorous compliance and data accuracy.

The role requires strong stakeholder engagement, sound knowledge of employment law, and experience with HRIS systems within a large organisation. 12-month FTC with competitive benefits.

Qualifications

• CIPD membership or equivalent qualification.
• Experience in transactional HR and advisory activities.
• Proven experience in HR Shared Services management.
• Up-to-date knowledge of employment legislation.
• Experience with HR and case management systems.
• Strong organisational skills with high attention to detail.
• Excellent communication and relationship-building skills.

Responsibilities

• Deliver a HR Shared Services centre for the whole group, leveraging technology and end-to-end processes.
• Coach, support, and develop the SSIS team to reach potential.
• Partner with the business to shape service delivery and drive continuous improvement for customer experience.
• Maintain compliance and ensure accurate auditable documentation within the team.
• Monitor service performance via SLAs and plan improvements.
• Provide advisory services balancing people and business needs.
• Handle complex queries and escalate appropriately, ensuring consistent guidance.
• Drive best-practice information, advice, and guidance across processes.

Skills

HR leadership

HR transactions

Employee relations

Policy & compliance

Stakeholder mgmt

Communication

Education

CIPD qualification

Tools

MS Office

HRIS

Job description

Why Greencore?

Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better.

As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn.

Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop.

At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us.

This is a 12 month FTC

What you'll be doing:

Manage an effective HR Shared Services department operating as a centre of excellence delivering efficient transactional and advisory support to the business

Key Accountabilities:

• Deliver a HR Shared Services centre for the whole group, utilising enabling technology and associated end to end processes, which continuously develops and delivers in line with business strategy and requirements
• Coach, support, mentor and build HR Shared Services team capability to ensure they are engaged and achieving their potential
• Proactively seek to partner and build understanding of the needs and activity of the business to inform changes to service delivery which promote an excellent customer experience, with a culture of continuous improvement, encouraging adoption of the underpinning technology with the customer population
• Partnering with the HR community to ensure that the transactional and advisory services reliably deliver high quality compliant service aligned to business needs
• Maintain a compliance culture, leading appropriate audit activity, within the HR Shared Services team to ensure all auditable documentation is accurate and up to date
• Effectively monitor the service performance through agreed service level agreements and highlight areas of concern, use short, medium and long-term plans to ensure solutions are in place if needed
• Provide a professional advisory service that gives effective solutions to people issues ensuring a balance between individual and business needs
• Drive excellent customer service across all processes, ensuring compliance with legal, internal, and external audit process requirements whilst ensuring delivery and communication of consistent best practice information, advice, and guidance
• Be the point of escalation and handle complex colleague and manager queries and prepare response to all levels of the business

What we're looking for:

• CIPD membership and qualification or time served in HR
• Experience of transactional HR and advisory activities
• Proven experience of HR Shared Services management, ideally within a large business
• Up to date knowledge and understanding of employment legislation
• Demonstrate an understanding of HR and case management systems
• Robust organisational skills with high attention to detail
• Excellent communication skills with the ability to build relationships at all levels
• Ability to work under pressure to deliver stringent results and meet demanding targets
• Able to make smart and sound proactive decisions based on information, insights, and past experiences
• Comfortable working in a high volume fast paced business taking a hands on, logical and pragmatic approach
• Comfortable working in and managing complex projects
• Intermediate Microsoft Office applications: Word, Excel, PowerPointThese may be trained or developed. These do not all need to be in place at recruitment

What you'll get in return:

• Competitive salary and job-related benefits
• Annual Target Bonus
• Car Allowance
• Holidays
• Competitive matched pension contributions
• Life insurance up to 4x salary
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform
• Enhanced parental leave and menopause policiesThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

We reserve the right to close this advertisement before the stated closing date