HR Services Team Leader

Biffa; High Wycombe; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Ongoing career development and coachin

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Job summary

Biffa is recruiting a HR Services Team Leader in High Wycombe, offering hybrid working. You will connect Employee Services with operations, guiding HR administration and ensuring a smooth, compliant employee experience.

You will lead the HR Administration team, drive process improvements, and use Dayforce, ServiceNow HRSD, Visio and Excel to deliver insight and efficient service. This role values leadership, change readiness, and customer focus, with opportunities for career development and a

Qualifications

• Experience leading HR Administration teams.
• Knowledge of HRIS and data privacy.
• Ability to drive continuous improvement in HR operations.

Responsibilities

• Lead the HR Administration team and oversee complex employee matters.
• Ensure HR operations run smoothly, compliantly and efficiently.
• Own processes, influence how work is done and support stakeholder needs.

Skills

Leadership

Stakeholder management

Problem solving

Tools

Dayforce

ServiceNow HRSD

Visio

Excel

Job description

HR Services Team Leader

High Wycombe (Hybrid Working)

A quick look at the role

Join us and help create a HR service that people remember for all the right reasons.

We are recruiting for a HR Team Leader who acts as the golden thread between the Employee Services and operational teams, weaving relationships, insight, and expertise into a truly magical partnering experience.

Your core responsibilities

In this role, you'll be a trusted expert, problem solver, proven Team Leader, and advocate for service excellence. You'll lead our HR Administration team, oversee complex employee matters, and ensure our HR operations run smoothly, compliantly, and efficiently.

You'll have the freedom to take ownership, the opportunity to influence how we work, and the platform to make a lasting impact through innovation, continuous improvement and outstanding stakeholder support.

Our essential requirements

Working at the heart of our Employee Services function, you'll leverage your expertise in Dayforce, ServiceNow (HRSD), Visio, and Excelto drive operational excellence, optimise processes, and deliver an exceptional end-to-end employee experience. Whether you're analysing data to identify trends and opportunities, mapping and improving workflows, or ensuring the integrity of employee records, you'll need to bring a proactive and solutions-focused approach to everything you do.

We're seeking someone who combines technical expertise with strong emotional intelligence. A natural leader who thrives in a fast-paced environment, embraces change, challenges the status quo, and inspires others to deliver their very best. You'll need to be confident handling highly confidential information, building trusted relationships across the business, and using insight and technology to continuously raise the bar.

And here’s why you’ll love it at Biffa.

• Competitive salary
• Ongoing career development and coaching – because if you don’t grow, we don’t grow
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Bike to work scheme

For the right person, this is more than a job. It's an opportunity to lead, inspire, innovate, and leave a lasting mark on the employee experience.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.