HR Services Specialist (Hybrid) – Derby

East Midlands Railway; East Midlands; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

32 days annual leave

Free travel on EMR and other Train UK

75% discount on other national rail

Discounted friends and family tickets

Personal development opportunities

Job summary

East Midlands Railway (EMR) is seeking an HR Services Assistant to deliver end-to-end HR transactional services with a continuous improvement mindset. You will be the main link between Payroll and HR, ensuring accurate pay, GDPR compliance, and responsive employee support.

The role focuses on delivering a professional HR service, collaborating with managers and colleagues, and driving improvements across HR Services.

Qualifications

• Demonstrable experience in a HR Services setting.
• CIPD level 3 or equivalent experience.
• A ‘can do’ attitude and willingness to be flexible.
• Strong organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Analytical and logical thinker with a focus on process and continuous improvement.
• Proficient IT skills including email, Word, Excel, and ideally Microsoft Forms.

Responsibilities

• Become the go-to expert on terms and conditions of employment, providing first-line advice to colleagues.
• Act as the first point of contact for HR system data, supporting subject access requests and ensuring GDPR compliance.
• Work closely with the Transport UK payroll team to ensure accurate, timely pay, manage exceptions, resolve queries, and support pay awards.
• Identify and drive process improvements across HR Services, sharing best practice with the wider team.
• Liaise with third-party providers to administer employee benefits.

Skills

HR Services experience

CIPD level 3

Attention to detail

IT literacy

Communication skills

Education

CIPD Level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Forms

Job description

East Midlands Railway (EMR) is seeking an HR Services Assistant to deliver end-to-end HR transactional services with a continuous improvement mindset. You will be the main link between Payroll and HR, ensuring accurate pay, GDPR compliance, and responsive employee support.

The role focuses on delivering a professional HR service, collaborating with managers and colleagues, and driving improvements across HR Services.