HR Services Manager

JR United Kingdom; Liverpool; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading national commercial business seeks an experienced HR Services Manager to lead a team delivering high-quality HR support. You will be responsible for ensuring efficient service delivery across the colleague lifecycle while fostering a people-focused, digitally-enabled culture.

Benefits

Opportunity to shape and develop HR services

Join a people-focused organisation

Work within a modern, customer-first environment

Qualifications

• Proven experience managing HR/People Services or shared service teams.
• Strong knowledge of employment legislation and HR systems.
• Organised, detail-oriented, and focused on delivering excellent service.

Responsibilities

• Lead the delivery of efficient, customer-focused People Services.
• Manage and develop a team, boosting their confidence and capability.
• Oversee HR administration, compliance, onboarding, and policy guidance.

Skills

Leadership

HR operations

Compliance

Employee relations (ER)

Customer-focused service

Education

CIPD qualified

Job description

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Location: Liverpool with hybrid working (2 days WFH per week)

Contract Type: 18 Month FTC

An exciting national, commercial business is looking for an experienced and driven HR Services Manager to lead a small team delivering high-quality HR support across the colleague lifecycle. This is a great opportunity to shape a people-focused, digitally-enabled service that puts colleagues and managers at the heart of everything they do.

About the Role,

You’ll be responsible for leading the delivery of efficient, accurate, and customer-focused People Services. You’ll oversee HR administration, compliance, onboarding, policy guidance, and employee lifecycle processes, ER Support, while continuously improving systems and service delivery through data insights and digital innovation.

Key Responsibilities

• You’ll be responsible for ensuring a high level of service is provided across an exciting, commercial business
• Leadership is key here. You will manage and develop a great team delivering HR operations across the business – boosting confidence and ability in the team
• The People Services function is currently changing and expanding, so you’ll have a fantastic opportunity to lead with the development of new-look People Services operation
• Part of this will be the mapping, development and improvement of process for People Services – a real chance to make your mark
• Support the team to provide ER support to the business
• A chance to work with the wider team to help develop and improve HR systems in relation to People Services
• Maintain and monitor KPIs, SLAs, and team performance

About You

• Proven experience managing HR/People Services or shared service teams.
• Strong knowledge of employment legislation, HR systems, and compliance requirements.
• Able to lead, coach, and motivate a high-performing team.
• Confident handling complex employee lifecycle and ER issues.
• CIPD qualified or equivalent experience.
• Organised, detail-oriented, and focused on delivering excellent service.
• Open to working an 18 month FTC

Why Join?

• You’ll be part of an exciting organisation committed to people, performance, and progress — where you can make a real impact by driving a modern, customer-first People function.