HR Services Leader - Data-Driven, Customer Focus

Avanti West Coast; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你/

Privilege Travel card (75% off other F

30 days holiday rising by 1 year of s

10 free journeys on other First Group

Job summary

Avanti West Coast is seeking an experienced HR Services Manager to lead the delivery of HR Services and Recruitment Administration across the organisation, building a high-performing team and optimising processes for a consistent employee lifecycle service.

You will collaborate with the Head of HR and HR Business Partners to drive improvements, ensure UK employment law and GDPR compliance, monitor KPIs, and produce board-ready reporting in a rail-focused environment.

Qualifications

• Significant experience as an HR Services Manager, ideally in rail/transport.
• Experience managing general HR Administration and Recruitment services.
• Strong knowledge of UK Employment Law and HRIS (Core).
• Advanced Excel skills and KPI reporting capability.
• Proven leadership of a multi-disciplinary team.

Responsibilities

• Lead and develop HR Services and Recruitment Administration, ensuring efficient and accurate delivery within agreed SLAs.
• Drive a high-performance, customer-focused culture and continuous improvement.
• Develop and monitor HR KPIs, quality standards and service performance.
• Manage the Occupational Health contract and external supplier relationships.
• Work closely with the Head of HR, HR Business Partners and HR Systems teams on service improvements and business-wide projects.
• Ensure HR policies, procedures, contracts and processes comply with UK employment law and GDPR.
• Build effective relationships with Payroll and wider business stakeholders.
• Produce insightful KPI, Board and management reporting.
• Lead the performance, development and engagement of the HR Services team.

Skills

HR Services Management

Unionised environment experience

Rail/transport sector

UK Employment Law

HRIS Core

Advanced Excel

Tools

HRIS Core

Job description

Avanti West Coast is seeking an experienced HR Services Manager to lead the delivery of HR Services and Recruitment Administration across the organisation, building a high-performing team and optimising processes for a consistent employee lifecycle service.

You will collaborate with the Head of HR and HR Business Partners to drive improvements, ensure UK employment law and GDPR compliance, monitor KPIs, and produce board-ready reporting in a rail-focused environment.