HR Services Assistant | NHS Admin & ESR Expert (Cross-Site)

Transformation Unit; Ascot, Slough, Frimley; Remote; GBP 21,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an HR Employee Services Assistant based at Heatherwood Hospital, Ascot, with cross-site duties at Wexham Park and Frimley Park hospitals. The role provides transactional HR support and customer service to staff across sites.

Key tasks include processing terminations, issuing contracts and smartcards, handling visa information and ESR data, and answering employee queries by email and phone.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to work across multiple sites and handle inquiries by phone and email.
• Comfort with using diverse HR systems and handling HR data.
• Experience in administrative duties within HR or office environments.

Responsibilities

• Provide transactional, administrative and advisory HR support.
• Process termination forms, send out bank contracts, create smartcards and ID cards.
• Handle visa information and ESR data; answer HR queries by email/phone.
• Work across Heatherwood, Wexham Park and Frimley Park sites, Monday to Friday.
• Maintain data accuracy and respond to staff queries with professionalism.

Skills

Customer care

Face-to-face interaction

Telephone handling

IT systems

Education

5 GCSEs or equivalent

CHRP/CPP certificate or equivalent

Tools

ESR system

Job description

Frimley Health NHS Foundation Trust is seeking an HR Employee Services Assistant based at Heatherwood Hospital, Ascot, with cross-site duties at Wexham Park and Frimley Park hospitals. The role provides transactional HR support and customer service to staff across sites.

Key tasks include processing terminations, issuing contracts and smartcards, handling visa information and ESR data, and answering employee queries by email and phone.