HR Services Advisor

Raven Housing Trust; Redhill; Hybrid; GBP 32,000 - 40,000; Part time

Benefits offered by this job

Competitive salaries

Flexible working with generous leave

Learning and development opportunities

Enhanced maternity/paternity pay

Health cash plan

Wellbeing support

Voucher-based recognition

Retail discounts

Job summary

Raven Housing Trust in Redhill, Surrey, is seeking a HR Services Advisor to join the People Team on a 32-hour per week, pro-rata basis. The role focuses on delivering high-quality first-line HR support, payroll and benefits administration, and coordinating HR processes across the employee journey.

We offer hybrid working with 2-3 days in the office and opportunities for induction delivery and in-person meetings.

Qualifications

• CIPD Level 3 or equivalent experience.
• Experience administering operational HR processes and procedures.
• Experience in HR analytics and reporting (e.g. sickness absence, turnover) including Excel and HR database reports.
• Sound knowledge of HRIS systems, payroll management and benefits administration.

Responsibilities

• Provide high-quality first-line support to employees and managers across the employee journey, resolving policy, procedure and system queries.
• Coordinate lifecycle processes: recruitment, onboarding, changes, learning & development, and leavers to required timelines.
• Manage payroll and benefits administration.
• Maintain HR systems and records with GDPR compliance and data integrity.

Skills

Interpersonal skills

Written/verbal communication

Numerical communication

Attention to detail

Education

CIPD Level 3

Tools

HRIS systems

Payroll management

Excel

HR database reporting

Job description

HR Services Advisor

£36,000 pro-rata part time - 32 hours per week

Redhill

We're currently recruiting for a HR Services Advisor to join our People Team.

What you'll achieve in the role

The overall purpose of this role is to deliver an engaging employee experience by providing high-quality support to employees and managers whilst coordinating operational processes across our employee journey.

We offer hybrid working, with an expectation of around 2-3 days per week in the office. Flexibility is required to attend in person meetings and deliver new starter inductions when needed.

If you're ready to make a difference, then join us at Raven Housing Trust. We're a leading social housing provider based in Redhill, Surrey with over 6,000 homes and are committed to investing in our homes and communities

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.

Key responsibilities include:

• To provide high quality first-line support to employees and managers across the employee journey, ensuring timely resolution of policy, procedure, and system-related queries.
• To coordinate our employee lifecycle processes, including recruitment and on-boarding, contractual changes, learning & development, and leavers, within required timelines.
• To manage payroll and benefits administration.
• To manage our HR systems and records, ensuring compliance with GDPR retention schedule, audit readiness, and data integrity.

What you'll bring to Raven

• CIPD Level 3 or equivalent experience.
• Experience of administering operational HR processes and procedures.
• Experience of HR analytics and reporting (e.g. sickness absence and voluntary turnover) including use of Excel and producing reports from an HR database
• Sound knowledge of HRIS systems, payroll management, and benefits administration.
• Excellent interpersonal skills across different levels of the organisation, polite and assertive.
• Strong written, verbal, and numerical communication skills.
• An eye for detail and spotting where we can make improvements to our procedures.

Please review the job description and Ravens Strengths Matrix on our website for full criteria details.

DBS clearance will be required for this role.

Vacancy Close Date: 4th October 2026

The interview process includes a competency based interview and psychometric assessment.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven is focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants.