HR Services Administrator

Britvic plc; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the beverage industry seeks an HR Services Administrator to ensure flawless HR administration and exceptional customer service across various locations. The role involves managing employee data, supporting onboarding, and maintaining HR systems with a focus on accuracy and compliance. Ideal candidates will have strong IT skills and experience in HR within a people-focused organization.

Qualifications

• Experience using cloud-based HR systems, preferably SuccessFactors or SAP.
• Strong proficiency in Microsoft Office, particularly Excel.
• Experience in a people-focused organization.

Responsibilities

• Administer employee data on HR systems accurately and timely.
• Support onboarding processes and maintain employee folders.
• Conduct HR data audits and analyze data trends.

Skills

Accuracy

Attention to Detail

Customer Service

Organization

IT Skills

Education

Relevant professional qualification

Tools

SuccessFactors

SAP

Microsoft Office

Job description

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Date: 22 May 2025

Location: Hemel Hempstead, GB, HP2 4TZ

Company: Britvic

In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.

Job Overview

Carlsberg Britvic is creating an integrated beverage powerhouse in the UK market. As the HR Services Administrator, you will be responsible for the delivery of flawless execution of HR administration and transactional processes while providing exceptional customer service to employees and managers across GB, Ireland, and international locations. This role is crucial in ensuring data accuracy within the HR systems and developing employee data frameworks that comply with Carlsberg Britvic's data standards.

Key Responsibilities

• Administer employee data on HR systems accurately, timely, and in line with GDPR principles.
• Respond to employment reference requests via the case management system, adhering to SLAs.
• Support the onboarding process for new hires by overseeing background checks and vetting procedures in partnership with third-party providers, ensuring compliance with right-to-work regulations.
• Maintain accurate employee folders, including data purging in line with documentation retention plans.
• Conduct HR data audits efficiently using Excel, analyze data trends, identify patterns, and highlight opportunities for process improvements.
• Administer the company charity process, manage queries, process payments, organize drinks donations, and maintain an auditable trail of all activities.
• Maintain the accuracy and relevance of HR intranet content, supporting content owners to ensure consistency and effectiveness.
• Process weekly and periodic tasks in line with the HR Governance process.
• Support the HR team as required.
• Deliver exceptional customer service and stakeholder engagement, fostering strong relationships and ensuring seamless collaboration.

Requirements

• Ability to work well under pressure and meet tight deadlines, with flexibility to support the wider HR team.
• Experience using a cloud-based HR system, preferably SuccessFactors or SAP.
• Strong IT skills, including proficiency in Microsoft Office, particularly Excel.
• Ability to take ownership of tasks and see them through to completion.
• Accuracy and attention to detail.
• Ability to maintain confidentiality.
• Excellent organization and planning skills.
• Process-driven mindset with strong administration and customer service experience.
• Proven multi-tasking experience in a fast-paced environment.

Key Behaviors

• Embrace Semper Ardens (always burning) and strive for the extraordinary, challenging the status quo, setting ambitious goals, and innovating.
• Foster an environment of positive energy, compassion, equity, and inclusion, embracing diversity of thought and celebrating success.
• Be passionate about the consumer in everything you do, acting as a brand ambassador and creating value for consumers.
• Decide fast and deliver with excellence, building trust, learning from failures, driving innovation, empowering people, and prioritizing speed over perfection.
• Empower, support, and grow our people to reach their full potential, investing in their growth and creating mutual opportunities to learn, grow, and deliver.
• Be courageous – self-confident, objective, and compassionate, able to share views with stakeholders and communicate with lasting impact.
• Act with pace – look ahead, seize new opportunities, cut through complexity, respond with agility and pace, listen to understand, and identify solutions.
• Care about our brands, our role in society, and our impact on the planet, committed to health and happiness, giving and welcoming feedback, and demonstrating resilience.
• Own it – take ownership for delivery of outcomes and make things happen where change is needed, taking responsibility for how you work, show up, and take accountability.
• Stronger together – be open, collaborative, and inclusive, respecting and learning from each other's unique contributions while celebrating collective success.

Education/Qualification

A relevant professional qualification or currently studying towards one, along with experience working as an HR professional in a people-focused organization.