HR Service Team Leader

Tilbury Douglas; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Tilbury Douglas is seeking an HR Team Leader to manage the HR Service Team, ensuring timely HR support across the employee lifecycle. The role demands strong communication skills, previous HR experience, and the ability to enhance team capabilities while coordinating with various business units. This position offers hybrid working and is ideal for someone looking to contribute to a dynamic team in a reputable company.

Benefits

26 days annual leave

Private medical insurance

Life Assurance

Defined contribution pension scheme matched up to 8%

Enhanced parental leave

Flexible working opportunities

Employee Assistance Programme

Discount scheme via Perks at Work

Qualifications

• HR experience with good understanding of HR policy and procedures.
• Strong attention to detail and customer service focus.
• Ability to work in a team and on own initiative.

Responsibilities

• Managing HR Service Team, ensuring timely HR processes.
• Providing HR administrative support and developing team skills.
• Collaborating with internal stakeholders and ensuring data accuracy.

Skills

Oral communication

Written communication

Attention to detail

Customer service focus

Organisational skills

HR policy understanding

Tools

Microsoft Office

Job description

The Opportunity

This role will be responsible for managing the HR Service Team in ensuring a timely and accurate HR service across the full employee lifecycle. The role entails direct management responsibility for the team, and on occasion, will be expected to deputise for the HR Systems and Services Manager.

This is a highly visible and responsible role delivering a comprehensive service that meets the needs of the business whilst also coordinating the priorities and the workload of the team and continuously seeking opportunities for improvement.

Applicants will need to have previous HR Team Leader experience. With our aim to be a flexible employer, this role offers hybrid office and home working, you will be based within a commutable distance of our Birmingham Office.

What you will be doing

• Ensuring that processes are completed in a timely manner to meet key deadlines and business requirements across the full employee lifecycle
• Providing general HR administrative support where required
• Developing the teams’ skills and knowledge
• Developing and maintaining strong relationships with internal stakeholders e.g. Pensions Team, Finance Team, and Management
• Ensuring standard operating procedures and associated documentation is kept up to date and are fit for purpose
• Regularly cleansing and auditing employee data ensuring that the HR system (iTrent)is kept up to date
• Act as a subject matter expert on HR operational matters, where required
• Collaborate with other internal stakeholders to regularly check that processes are working as they should be
• Identifying and suggesting process improvements and following these through to completion
• Undertake project work, as directed by the HR Systems and Services Manager
• Deputise for the HR Systems and Services Manager as and when required
• Continuous review of processes to suggest and implement best practice to improve accuracy, efficiency and customer service
• Liaison with outsourced payroll provider to ensure accurate and timely processing

What we will need from you

• Oral communication - Speaks clearly, fluently and confidently to both individuals and groups
• Written communication - Writes in a clear and concise manner, using appropriate grammar, style and language for the reader
• HR experience, and a good understanding of HR policy and procedures
• Good attention to detail and accuracy
• Strong customer service focus
• Well organised, with ability to work flexibly and to tight deadlines
• Ability to work well in a team and to work on own initiative
• Strong understanding and respect for confidentiality
• Ability to use Microsoft Office applications to an intermediate level
• Experience supporting and coaching others
• Experience working closely with a payroll team
• Use and understanding of HR systems

What we can offer you

• Competitive salary
• 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday)
• 3 additional long service days achieved after 3, 7 and 10 years
• Private medical insurance for yourself (with the option to buy family cover)
• Life Assurance
• Defined contribution pension scheme matched up to 8%
• Enhanced maternity, paternity and parental leave
• 2 days volunteering opportunities
• Flexible and Agile working (dependent on your role)
• Employee Assistance Programme
• Professional membership fees
• Perks at Work Employee discount scheme offering discounts on a range of categories such as electronics, home appliances, food & groceries, car buying, travel, fitness and more
• Flexible Benefits scheme which includes the opportunity to purchase benefits such as:
• Critical illness insurance (with option to purchase for your partner)
• Dental Insurance
• Travel insurance
• Cycle to work scheme
• Retail vouchers/payroll giving/activity pass for top leisure attractions.

Who we are

Tilbury Douglas is a leading UK building, infrastructure, engineering and fit-out company. We deliver vital projects across a range of sectors including health, education, highways, justice, defence, aviation, water and environment.

It is our people who make Tilbury Douglas a success. We believe our inclusive culture encourages new ways of thinking, enabling us to innovate whilst remaining resilient. We value and celebrate all individual differences and look forward to receiving your application. We have now achieved our Investors in Diversity status.

Please note we do not have a sponsorship licence.

We look forward to receiving your application!