HR Service Delivery Specialist

East of England Ambulance Service NHS Trust; Bedford; On-site; GBP 28,000 - 31,000; Full time

Job summary

East of England Ambulance Service NHS Trust is seeking a HR Support Services Officer to deliver transactional HR services and support the workforce with timely, accurate HR form processing and pay queries from its Bedford site.

The role requires working from Lakeview House, Bedford, with a focus on meeting SLAs and providing high-quality customer service within a busy NHS environment.

Qualifications

• Experience delivering transactional HR services.
• Ability to process HR forms and respond to pay-related queries.
• Proficiency with ticketing systems and meeting KPIs/SLA targets.

Responsibilities

• Process HR forms and respond to queries daily, ensuring timely resolution.
• Monitor, manage and process HR forms and pay queries using Halo ITSM.
• Provide professional HR support and advisory services to ensure customer satisfaction and KPI/SLA compliance.

Tools

Halo ITSM

Job description

East of England Ambulance Service NHS Trust is seeking a HR Support Services Officer to deliver transactional HR services and support the workforce with timely, accurate HR form processing and pay queries from its Bedford site.

The role requires working from Lakeview House, Bedford, with a focus on meeting SLAs and providing high-quality customer service within a busy NHS environment.