HR & Payroll Administrator

CVS Group; Diss; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Job summary

CVS Group HR is seeking an HR & Payroll Administrator on a 3-month fixed term contract based at our Diss Head Office, with hybrid working options. You will support HR and Payroll teams, manage retrospective working patterns and contractual hours changes, and handle day-to-day queries with a customer-focused approach.

The role requires strong administration skills, attention to detail, and the ability to work to deadlines while maintaining confidentiality.

Qualifications

• Experience in HR and payroll admin.
• Ability to handle day-to-day HR/Payroll queries with strong customer service.
• Ability to work to deadlines with high attention to detail and discretion.

Responsibilities

• Support HR and Payroll teams with admin tasks and retrospectives.
• Process retrospective working patterns and contractual hours changes end-to-end.
• Manage day-to-day HR Services queries and provide issue resolution.

Skills

Customer service

Attention to detail

Time management

Discretion & confidentiality

Office-based experience

Halo ticketing system

Resource Link knowledge

Tools

Halo ticketing system

Resource Link

Job description

Join CVS Group, where it's in our nature to care, support, learn, and progress, as a HR & Payroll Administrator.

We are offering this role on a 3-Month Fixed Term Contract.

Reporting to the HR Services Team Leader, the HR & Payroll Administrator will provide additional support for both the HR and Payroll Teams for a 3-month fixed term period.

A key priority is assisting the HR Services Team with daily admin tasks, with focus on retrospective working pattern and contractual hours changes and the end-to-end process of making these changes.

In addition, the successful candidate with support the HR Services Team with day-to-day query management and resolution. Delivering a high level of customer service and support with all HR Services matters, to all colleagues and business stakeholders.

Role Location

This role is based at our Head Office in Diss, where you will work part of your hours on-site and have the option to work the rest from home.

Please note: we can be flexible on hours and days worked. Whether you want to work full-time or part-time across mornings, afternoons or evenings, we want to hear from you!

Key Responsibilities and Tasks

Customer Service:

• Resolving colleague and stakeholder queries using Halo ticketing system
• Providing a high level of customer service to the business and its stakeholders

Administration Support:

• Completing the end-to-end admin process for retrospective working pattern and contractual hours adjustments
• Supporting the day-to-day admin tasks across the HR Services Teams, including, but not limited to probation process, general admin task support and parental leave processing support

Technical Payroll Support:

• Provide technical payroll support on day-to-day admin tasks
• Manual recalculation of pay owed for pay periods affected by retrospective working pattern and contractual hours adjustments
• Manual recalculation of statutory payments and deductions for any pay period affected by an overpayment of wages
• Support with overpayment process for any issues identified during processing
• Assist the Payroll Team with query support and resolution across all areas of payroll processing

Flexible HR Services Support:

• Provide support on ad-hoc tasks, queries and priorities as required during the fixed term period

Key Skills Required

• Working knowledge of Resource Link would be an advantage
• Providing high-quality Customer Service
• Previous experience within an office-based role
• Being attentive to detail and ability to logically work through issues
• Having a strong ability to work to deadlines
• Good time management and planning skills
• To be able to integrate with the team and other departments
• High degree of discretion and confidentiality

If you do not possess all the skills above, we would still love to hear from you!

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated, and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.