HR Operations Manager - Performance management

Lucas Kennedy Group; London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A global organization is seeking an HR Operations Manager to support talent and performance initiatives. This hybrid role in London requires expertise in project management and Workday to enhance employee experience through performance evaluations and service management. Ideal candidates will have 5-7 years of operational experience and strong stakeholder engagement skills.

Qualifications

• 5 - 7 years of relevant project management and/or deep operational experience in running performance reviews.
• Strong stakeholder engagement skills and ability to manage expectations.
• Experience using Workday Performance Enablement to run talent and performance reviews.

Responsibilities

• Oversee and manage project plans for annual performance evaluations.
• Launch new ServiceNow case management support services.
• Work collaboratively with HRIS team to resolve critical systems issues.

Skills

Project management

Stakeholder engagement

Communication skills

Workday Performance Enablement

Team collaboration

Education

5 - 7 years in HR or project management

Tools

Workday

ServiceNow

Job description

HR Operations Manager - Performance management

HR Operations Manager - Performance management

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I am working with a global organisation who are looking for HR Operations Manager to support Talent and Performance.

Hybrid- London 2 days a week

9 month contract outside of IR35

Key project deliverables and assignments

• Oversee and manage project plans for:
• Annual Performance evaluations, with a focus for future transformation using Workday
• Launching new ServiceNow case management support services and knowledge base articles for talent & performance
• Work within the parameters of an ongoing program to change the employee experience while still using the current systems and tools yet to be migrated.
• Determine requirements and functional design with Centre(s) of Expertise, business stakeholders, solution architects, designers and developers to ensure business needs are accurately captured, understood and delivered.
• Develop subject matter expertise on Centre(s) of Expertise processes, data, complex and/or unfamiliar initiatives, and share information with stakeholders that is easy to understand and supports decision making.
• Deliver timely communications crafted skillfully for different audiences across multiple channels that are aligned with People function strategy and the overall direction of the Firm.
• Work collaboratively with the HRIS team to drive resolution of critical systems issues, escalating to IT for expedited resolution as required.
• Work collaboratively to bring together expertise from Project Management, HR Information Services (HRIS) & HR Operations as required, working with the Centre(s) of Expertise to understand and shape process & support requirements, including the creation of end-to-end process documentation.

Critical Experience and Attributes

• 5 - 7 years of relevant project management and/or deep operational experience in running performance reviews.
• Strong stakeholder engagement skills and ability to manage expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately.
• Experience with using Workday Performance Enablement to run talent and performance reviews in an organization with a global reach.
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences, at all levels.
• Experience working both independently and building a team-oriented, collaborative environment is essential
• Flexibility with an ability to adapt and handle multiple large and/or global projects with limited direction.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources

• Industries

  Human Resources Services

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