HR Operations Manager

Crohns & Colitis UK; Hatfield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Crohns & Colitis UK seeks an HR Operations Manager to enhance HR service delivery. The role requires excellent organizational and communication skills, strong HR knowledge, and a commitment to inclusive practices. This is a hybrid position located in Hatfield with opportunities for flexible working.

Benefits

25 days’ annual leave plus bank holidays

Salary Sacrifice Pension scheme

Flexible working options

Enhanced maternity, adoption, and paternity pay

24/7 Employee Assistance Programme

Interest-free season ticket loans

Cycle to work scheme

Free parking and secure bike storage

Financial support for training

Performance review and development scheme

Qualifications

• Strong knowledge of HR processes, policies, and employment laws.
• Experience in developing HR policies and conducting compliance audits.
• Ability to support and develop managers through organizational change.

Responsibilities

• Oversee the smooth operation of HR processes and procedures.
• Lead operational planning and budgeting for HR services.
• Implement HR improvements aligned with service goals.

Skills

Organizational skills

Communication

Relationship building

Job description

Crohn's and Colitis UK are on the lookout for a new HR Operations Manager!

Reporting to the Head of People, you will be responsible for the day-to-day running of a proactive and supportive HR service, playing an integral role in shaping and implementing improvements aligned with service goals. Your duties will include ensuring the smooth operation of HR processes, policies, and procedures.

The role

Location: Hybrid, with one day per week at the Hatfield office, plus attendance at monthly directorate meetings and four All Staff Together Days annually.

Hours: 35 hours (FTE)

Contract: Permanent

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK live with these lifelong diseases, many of whom have little awareness of their condition and no known cure.

Crohn’s & Colitis UK funds research, provides award-winning information and support, and raises awareness by increasing public understanding. Our ambitious plans for 2025 aim to make a significant difference in supporters' journeys with us. If this excites you, join us!

About you

We seek a proactive, highly organized individual with excellent communication skills capable of building relationships with internal and external stakeholders. Ensuring staff are trained, supported, and motivated to deliver high-quality service is essential.

This role is suited for an experienced HR Manager who:

• Possesses strong knowledge of HR processes, policies, procedures, employment laws, and best practices.
• Can develop fair and consistent HR policies, conduct audits for compliance, and maintain accurate records.
• Is capable of leading operational planning and budgeting.
• Has a forward-thinking and inspirational vision for HR in a charitable organization.
• Believes in developing working practices and culture for improvement.
• Has a strong commitment to workplace access, with excellent knowledge of EDI issues and the ability to implement related policies.
• Can balance individual compassion with organizational operational needs.
• Has experience supporting and developing managers through change.

What we can offer you:

• 25 days’ annual leave plus bank holidays, increasing up to 30 days with service.
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption, and paternity pay
• 24/7 Employee Assistance Programme
• Interest-free season ticket loans
• Cycle to work scheme
• Free parking and secure bike storage
• Financial support for training and development or study leave
• Performance review and development scheme

Based in Hatfield, Hertfordshire, with accessible transport links. The role offers flexible working, requiring attendance once a week at the Hatfield office, along with mandatory attendance at quarterly 'All Staff Together' days, held in Hatfield or London.

For inquiries or to discuss the role before applying, contact Juliette Robinson, Head of People, at:

Please submit your CV and supporting statement explaining your interest, how you meet the person specification, and what you will bring to the role, referring to the Recruitment Pack above.

Email your application to: [e-mail]

Closing date: Monday 16 June 2025 at 9am

Note: Applications without a supporting statement will not be considered.

We are an inclusive employer offering equal opportunities regardless of age, disability, gender identity, marriage or civil partnership, race, religion or belief, sex, or sexual orientation.

We are not a licensed sponsor. Employment offers are subject to residing and having the right to work in the UK.

We will not accept contact from Recruitment Agencies or Media Sales