HR Operations Leader — Public Sector Services

UK Shared Business Services Ltd; Swindon; On-site; GBP 20,000 - 34,000; Full time

Job summary

UK Shared Business Services Ltd is seeking an HR Operations Team Leader in Swindon (or associated locations) to lead a team delivering HR services and onboarding across government clients. The role focuses on service performance, policy adherence, and stakeholder engagement.

The ideal candidate will have experience in HR Operations, strong leadership, and a proactive approach to change, with expertise in HR systems like Oracle or Workday and excellent communication skills.

Qualifications

• Experience leading HR Operations or shared services teams.
• Proven ability to develop and motivate a team.
• Strong communication and stakeholder management skills.
• Ability to deliver targets with a customer-focused mindset.

Responsibilities

• Lead, coach and develop HR Services team to meet SLAs and KPIs.
• Manage workload distribution and escalate risks where needed.
• Maintain strong client relationships and governance adherence.
• Drive continuous improvement in processes and service delivery.
• Support audit readiness and GDPR/compliance activities.

Skills

Team leadership

Stakeholder management

Attention to detail

Change management

Customer service

Problem solving

Communication

Tools

Oracle

Workday

Excel

Word

Job description

UK Shared Business Services Ltd is seeking an HR Operations Team Leader in Swindon (or associated locations) to lead a team delivering HR services and onboarding across government clients. The role focuses on service performance, policy adherence, and stakeholder engagement.

The ideal candidate will have experience in HR Operations, strong leadership, and a proactive approach to change, with expertise in HR systems like Oracle or Workday and excellent communication skills.