HR Operations Leader: Employee Relations & Compliance

FirstPort; Birmingham; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Job summary

FirstPort, the UK’s leading property management company, is seeking an HR Manager to lead HR Advisory and HR Services across the organisation. You will report to the Head of HR Operations and drive compliant, efficient employee lifecycle support with a focus on actioning HR policy, employee relations and performance improvement.

You will manage the HR Advisors, coach teams, ensure SLAs are met and collaborate with payroll to deliver excellent customer service while minimising risk.

Qualifications

• Experience leading HR operational teams within a complex organisation.
• Strong expertise in employee relations, UK employment legislation and HR operations.
• Experience managing complex employee relations cases and mitigating tribunal risk.
• Experience managing operational performance through KPIs, SLAs and quality measures.
• Strong analytical skills with ability to interpret HR data and provide insights.
• Proven ability to lead, coach and develop high-performing teams.

Responsibilities

• Lead operational delivery of HR Advisory and HR Services.
• Ensure effective workforce planning, workload management and resource allocation.
• Ensure policies and service standards are applied consistently.
• Translate HR operations strategy into delivery.
• Oversee HR Services, data quality and compliance.
• Drive continuous improvement and governance across HR operations.

Skills

HR operations leadership

Employee relations

Stakeholder management

Data analysis

Coaching & development

Tools

HR systems

Job description

FirstPort, the UK’s leading property management company, is seeking an HR Manager to lead HR Advisory and HR Services across the organisation. You will report to the Head of HR Operations and drive compliant, efficient employee lifecycle support with a focus on actioning HR policy, employee relations and performance improvement.

You will manage the HR Advisors, coach teams, ensure SLAs are met and collaborate with payroll to deliver excellent customer service while minimising risk.