Property Services & Customer Experience Specialist

FirstPort (UK); Luton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounted gym membership

Job summary

FirstPort (UK) is seeking a dedicated Property Services Specialist to deliver exceptional customer support within our residential property management programmes. You will handle inquiries, coordinate with Property Managers and Contractors, and help maintain high service standards.

This permanent role offers 37.5 hours a week, Monday to Friday, with training provided and opportunities to develop within a forward-thinking organisation shaping the future of the UK property sector.

Qualifications

• Confident and clear communicator, both verbally and in writing, with a focus on building relationships and finding solutions.
• Able to work independently or as part of a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Capable of working under pressure, with strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge, and familiarity with new technology.
• Property management experience is a plus, but full training will be provided.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Skills

Confident and clear communicator

Team player

Efficient administration

Problem solving

Health and Safety knowledge

Time management

IT skills & social media

Property management experience (plus)

Tools

Not specified

Job description

FirstPort (UK) is seeking a dedicated Property Services Specialist to deliver exceptional customer support within our residential property management programmes. You will handle inquiries, coordinate with Property Managers and Contractors, and help maintain high service standards.

This permanent role offers 37.5 hours a week, Monday to Friday, with training provided and opportunities to develop within a forward-thinking organisation shaping the future of the UK property sector.