HR Operations Coordinator (12 month FTC)

Burberry; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an HR Operations Coordinator, where you will manage HR administration and support the employee lifecycle. You will ensure excellent customer service while working closely with HR teams across Europe and the Middle East. This role requires attention to detail, strong communication skills, and the ability to thrive under pressure. If you have experience in HR administration and are looking for a dynamic environment, this opportunity is for you.

Qualifications

• Experience in HR service delivery/administration role.
• Ability to meet tight deadlines and work under pressure.

Responsibilities

• Responsible for employee lifecycle HR administration.
• Resolve HR queries and provide guidance.
• Utilize HR data for service improvement.

Skills

Customer Service

Attention to Detail

Communication

Tools

SAP SuccessFactors

Microsoft Office

Job description

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HR Operations Coordinator (12 month FTC)

Department: HR

Location: GB

INTRODUCTION

JOB PURPOSE

As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our UK Space and colleagues across Europe and the Middle East. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences.

RESPONSIBILITIES

• Responsible for the majority of employee lifecycle HR administration – this includes contract generation, new hire input, contract changes, and leavers
• Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
• Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
• Create documentation in support of the disciplinary process
• Ensure colleague queries and tasks are resolved in timely manner
• Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
• Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
• Support with simple reward administration during key annual activities
• Support the training and upskilling of the HR Service Desk Advisors
• Act as the escalation point for managers
• Support with ad-hoc projects and other duties where required

PERSONAL PROFILE

• Experience working in a HR service delivery/administration role
• Exceptional customer service skillsand comfortable communicating across all levels of seniority
• Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc)
• Works well under pressure and with the ability to meet tight deadlines
• Strong attention to detail and accuracy

MEASURES OF SUCCESS

• High level of accuracy in data input.
• All tasks performed on time and as per Service Level Agreements (SLAs).
• Valued team member.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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