Training Coordinator (12-Month Fixed Term Contract)

Financial Conduct Authority; Leeds; Hybrid; GBP 28,000 - 44,000; Full time

Job summary

Join a leading regulatory body as a Training Coordinator on a 12-month fixed-term contract. You'll play a vital role in coordinating training events, ensuring smooth delivery, and supporting the learning experience within a dynamic team. This position offers a blend of logistical support and customer service, with opportunities for professional development in a supportive environment.

Benefits

25 days holiday plus bank holidays

Hybrid working

Private healthcare

Non-contributory Pension

Life assurance

Income protection

Qualifications

• Experience in a training coordination role in a customer-focused environment.
• Strong administrative and organisational skills.

Responsibilities

• Planning and coordinating training logistics.
• Managing enquiries and supporting stakeholders.
• Overseeing course waitlists and cancellations.

Skills

Customer Focus

Organisational Management

IT Systems

Tools

Microsoft Office

Job description

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Division – Human Resources

Salary – National (Edinburgh and Leeds) ranging from £28,800 to £43,100 and London £31,600 to £47,400 per annum (Salary offered will be based on skills and experience)

About The FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

This role sits within our Organisational Capability team. The team work with ExCo and leadership teams to develop capability to meet evolving needs and deliver our priorities. We also partner with the business to identify and deliver training and professional development. Tools such as our employee survey provide insights to help inform our effectiveness and our priorities.

This role plays a key part in enabling learning at the FCA. You’ll provide high-quality logistical support and coordination for FCA Academy training events, both virtual and in-person. This includes scheduling training, coordinating with suppliers and trainers, organising resources and ensuring smooth delivery of sessions. This is a varied role that combines coordination, technical systems and customer service. You’ll be supported to develop your expertise and encouraged to contribute ideas for improving how we work.

What will you be doing?

• Planning and coordinating training logistics, including scheduling, preparation of resources and ensuring training sessions are set up and ready to go
• Managing and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders, colleagues and external providers
• Overseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targets
• Acting as key point of contact for the Learning Management System (LMS), providing support with testing, issue resolution, feedback and identifying potential improvements
  
  

What will you get from the role?

• Play a key role in maintaining a smooth and positive learner experience at the FCA Academy
• Thrive in a busy but friendly environment, where your contributions and initiatives are highly valued
• Work within a team that supports your development and recognises your contributions
• Be part of a supportive and inclusive workplace that values support, communication and mutual respect
• Engage with colleagues at all levels within the organisation and liaise with external stakeholders
  
  

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Proven experience in a similar training coordination role in a customer-focused or service environment
• Strong experience in administrative tasks and organisational management, with proven expertise in planning and coordinating activities or events effectively
• Confident and experienced in using IT systems and proficient in Microsoft Office applications
  
  

Essential

• Can perform effectively in a fast-paced setting and can adapt to changing needs
• Be a supportive team player who contributes positively and engages in effective communication
• Capable of independently managing your workload, taking initiative and navigating challenges with practical solutions
• Able to prioritise work and escalate issues appropriately, offering possible solutions where relevant
• Approaches customer interactions with professionalism, care and respect
• Ensures confidentiality is respected and acts with integrity
• Open to feedback and maintains a strong commitment to personal and professional development
  
  

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits Of Working At The FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection
  
  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Senior Professional Support – Corporate
• This role is available as a 12-Month Fixed Term Contract
• Advert Closing Date: 22nd May
• CV Review/Shortlist: 27th May
• Competency Based Interview: w/c 2nd June
  
  

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact: [e-mail]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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