HR Operations Advisor – Case Management & Guidance

Morson Edge; Greater London; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Private Medical Cover

Personal Pension Plan with employer 4-

Tax-efficient benefits: Cycle to Work,

Occupational Health support

Discounted gym membership

Employee Assistance Programme

Job summary

Morson Edge in London (Hybrid, with 3 days on site and 2 days from home) seeks an HR Advisor to support line managers on people management policies and casework. This permanent role reports to the HR Operations Manager and includes occasional travel to other sites (expenses covered).

Salary depends on experience with a bonus; hybrid work options are available after ~5 weeks. Benefits include private medical, pension, tax-efficient schemes, health, gym discounts and EAP.

Qualifications

• Chartered CIPD member or currently undertaking CIPD studies.
• Experience managing a range of complex HR cases (disciplinaries, grievances, sickness absence management, performance, discrimination, bullying & harassment, redeployment and redundancy) from HR operations roles.
• Experience advising managers on the application of complex terms and conditions.
• Excellent interpersonal and communication skills.
• Knowledge of employment law and HR policy and best practice.
• Ability to build relationships and influence at all levels.
• A track record in developing practical solutions to HR issues and effective delivery of projects and services.
• A tenacious personality able to see problems through to the end.
• Self-motivated team player.
• Ability to compile and analyse reports from HR systems.
• Ability to communicate with a diverse client group.
• Ability to produce succinct correspondence and reports.
• Ability to research, analyse and reason logically within tight deadlines.
• A commitment to providing excellent customer service.
• Experience working within a framework of collective agreements.
• Proficient in Microsoft 365 products, apps and services, including Microsoft Excel

Responsibilities

• Provide advice, guidance, documentation and structured case management support to business managers.
• Ensure that all case management is recorded on the HR systems to support weekly management reporting.
• Manage all case work following HR policy and procedures, tracking progress against defined timescales, offering solutions to move cases to a conclusion.
• Provide advice to managers on aspects of employment law, terms and conditions, and HR policy and procedures.
• Undertake project work and tasks as assigned by the HR Operations Manager, providing regular updates on progress and timelines.
• Support managers with resolving governance and audit findings.
• Check all employment change requests submitted by managers, raising any queries for discussion with the HR Operations Manager before approving.
• Monitor and record sickness absence management and poor performance within the business, coaching managers to progress their cases through all stages of the procedure.
• Support managers with the management of long-term sickness with Occupational Health advice.
• Demonstrate positive customer service behaviours through the provision of a seamless HR operational service to the business, ensuring cover is provided when colleagues are absent.
• Ensure all issues raised via phone, face to face and email are acknowledged and responded to promptly.
• Improve manager capability by identifying where local managers need coaching and support with HR procedures, delivering workshops or local coaching sessions and evaluating their effectiveness.
• Ensure HR systems are updated and maintained.
• Contribute to the development of HR policies and procedures, participating in working groups when requested.
• Participate in job evaluation panels when requested (subject to training).
• Manage relationships with Trade Union and employee representatives to ensure smooth case management processes.
• Maintain reporting systems and provide management information when requested, to ensure consistency of approach and outcome.

Skills

Interpersonal skills

Communication skills

Employment law

HR policy

Relationship building

Influencing

Problem solving

Team player

HR analytics

Stakeholder communication

Report writing

Analytical thinking

Customer service

Collective agreements

Microsoft Excel

Microsoft 365

Education

Chartered CIPD member or CIPD student

Tools

Microsoft Excel

Microsoft 365

Job description

Morson Edge in London (Hybrid, with 3 days on site and 2 days from home) seeks an HR Advisor to support line managers on people management policies and casework. This permanent role reports to the HR Operations Manager and includes occasional travel to other sites (expenses covered).

Salary depends on experience with a bonus; hybrid work options are available after ~5 weeks. Benefits include private medical, pension, tax-efficient schemes, health, gym discounts and EAP.