HR Journey & Transformation Developer

NatWest Group; City of Edinburgh; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a talented HR Journey & Transformation Developer to enhance HR processes using ServiceNow and Workday. In this pivotal role, you will gather and document requirements, ensuring that HR systems meet organizational needs effectively. You'll collaborate with HR leaders and tech teams, conducting workshops and creating comprehensive documentation. This position offers the flexibility of remote work while maintaining essential office interactions. If you have a passion for optimizing HR solutions and possess the required certifications, this is an exciting opportunity to make a significant impact.

Qualifications

• Experience as a Requirements Analyst or Business Analyst focused on HR solutions.
• Strong analytical skills with attention to detail and problem-solving abilities.

Responsibilities

• Gather, document, and prioritize HR-related requirements for ServiceNow and Workday.
• Collaborate with HR teams to ensure data accuracy and integrity in systems.

Skills

ServiceNow HR Journey Development

Workday HCM

Requirements Analysis

Agile/Scrum Methodologies

HR Processes

Interpersonal Skills

Analytical Skills

Documentation Skills

Education

Workday HCM Certification

Tools

ServiceNow

Workday

Job description

Join us as a HR Journey & Transformation Developer

• In this role, you’ll be responsible for gathering, analysing, and documenting HR-related requirements for ServiceNow and Workday
• You’ll work closely with HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information
• This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements or process optimisations
• You’ll work from home some of the time, but you’ll also spend time working from the office

What you'll do

We are looking for a Journey & Transformation Developer highly skilled in ServiceNow and Workday HR Journey Development to support our team in optimising and enhancing our HR processes in all key colleague services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle.

You’ll also:

• Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories for HR system enhancements and implementations
• Conduct workshops, interviews, and surveys with HR and business stakeholders to capture functional and non-functional requirements
• Collaborate with the team to create user training materials and conduct training sessions for HR users on ServiceNow and Workday features and functionalities
• Stay updated on new features, releases, and best practices for ServiceNow and Workday in the HR domain, providing recommendations and improvements
• Work with HR teams to ensure data accuracy and integrity in both ServiceNow and Workday systems

The skills you'll need

To succeed in this role, you’ll have experience as a Requirements Analyst, or Business Analyst with a focus on Workday and ServiceNow HR solutions. We’ll expect you to have a Workday HCM Certification or related Workday certifications with experience in Agile or Scrum environments.

In addition, you’ll have:

• Experience in HR processes, ideally in the HCM space
• Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management
• Experience of Customer or Colleague Journey Development
• Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with HR professionals, tech teams, and business leaders
• The ability to translate business needs into technical requirements and clearly document those needs
• Strong analytical skills, attention to detail, and problem-solving abilities