HR Generalist - EMEA

Aquent; London; Hybrid; GBP 47,000; Full time

Job summary

Aquent is seeking an HR Generalist for their London office to manage hiring processes and enhance employee experience across EMEA. The ideal candidate will support employee queries, collaborate on projects, and demonstrate a proactive approach to HR functions. This role requires 2-3 years of HR experience and strong communication skills.

Qualifications

• 2–3 years of experience in HR or recruitment preferred.
• Ability to communicate HR policies and procedures.
• Proficient in English; additional languages welcomed.

Responsibilities

• Manage hiring and pre-hire activities for smooth integration.
• Handle employee queries related to HR policies and procedures.
• Support regional projects and initiatives.

Skills

Communication

Attention to detail

Problem Solving

Customer Service

Project Management

Education

BA/BSc degree or equivalent work experience

Tools

Workday

ServiceNow

Job description

Job Title:HR Generalist – EMEA
Client Location:London – hybrid
Starting:08/2025
Salary/Pay Rate:£46,9k pa pro rata (PAYE)
Hours:Full-time;35-hour week
Duration:12 months

Our client’s EMEA Employee Resource Center (ERC) is responsible for defining and delivering a consistent employee experience, acting as the first point of contact for all employee queries across EMEA.

This team provides essential first-level Employee Experience (EX) support, intended to improve manager and employee success by addressing enquiries related to EX policies, procedures and programmes, as well as the entire employee life cycle

The successful candidate for this role will have a proactive approach in anticipating employee-related needs, a solution-centric mentality to resolving issues, and a passion for delivering a high level of employee experience in a fast-paced and evolving environment

What You’ll Do

Manage and support all hiring and pre-hire activities, ensuring accurate collection of new hire information for a smooth integration process

Handle a high volume of employee queries related to the employee life cycle, HR policies, procedures, programmes, and tools (such as Workday and ServiceNow), meeting deadlines and adhering to SLAs and KPIs

Assist employees and managers in utilising and optimising self-service transactions using internal tools and resources

Identify opportunities to streamline or improve processes and procedures, offering viable solutions

Collaborate with the broader ERC team to share knowledge and help build a world-class learning organisation within a shared services model

Demonstrate strong data accuracy and integrity across HR systems, including interview scheduling and offer audits; investigate errors, identify recurring trends, and take corrective action

Partner with regional Employee Experience teams to identify problem areas and drive process improvements

Support and lead both local and regional projects and initiatives, requiring strong coordination, project management, and collaboration skills

What You Need to Succeed

2–3 years of experience in recruitment or human resources (preferred)

BA/BSc degree is encouraged, or equivalent work experience is required

Excellent professional communication skills; highly motivated with strong attention to detail and organisational skills

Demonstrates integrity and builds trust by being consistent, modelling desired behaviours, keeping commitments, protecting confidences, and treating others with respect

Detail-oriented with proven problem-solving skills

Ability to learn, interpret and communicate HR policies, procedures, and programmes

Creative and customer-centric mindset

Committed to customer service and delivering a positive employee experience

Effective communicator at all levels, both written and verbal

Maintains the highest level of confidentiality

Works independently while thriving in both virtual and local team environments

Applies sound judgement and makes decisions on when to escalate issues

Proactive approach- anticipates potential issues and diagnoses root causes through active listening and inquiry

Previous experience in a shared services organisation is a plus

Proficient in English; additional languages are welcomed

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.Thank you for taking the time to apply.

#LI-OL1

#LI-Hybrid

Client Description

A multinational cloud-based software company specialising in a series ofproducts designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.