HR & Facilities Lead

Influential Software Services Ltd; Maidstone; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

30 days' paid holiday

Life insurance

Fitness programmes access

Perkbox discount platform

Mental health support

Financial wellbeing guidance

Nutrition plans

Career progression opportunities

Job summary

Influential is seeking an HR & Facilities Lead to own the day-to-day HR function and Maidstone office operations. This hands-on role covers the full employee lifecycle and facilities, reporting to the Director/ CTO. CIPD Level 3 or 5 desirable.

You will manage BambooHR, onboarding, recruitment, leavers, leave, and relations while coordinating office services, H&S and supplier contracts in a busy, professional environment.

Qualifications

• Standalone/generalist HR role covering full employee lifecycle.
• Experience with UK employment law and HR best practices.
• Experience with HRIS and office management/supplier coordination.

Responsibilities

• Own and maintain BambooHR as the master employee record and data accuracy.
• Lead end-to-end onboarding, contracts, right-to-work checks and induction.
• Run recruitment processes from adverts to offer letters and onboarding.
• Manage leaver process, final pay, references and exit interviews.
• Administer annual leave, sickness, family leave and other leave types.
• Coordinate probation reviews, flexible working requests and appraisals.
• Handle employee relations and disciplinary/grievance processes with managers.
• Support workforce planning and HR input to business decisions.
• Provide payroll information to Finance and ensure GDPR compliance.
• Coordinate employee benefits and internal communications.

Skills

Communication

Organisation

Confidentiality

Stakeholder management

MS Office

Education

CIPD Level 3/5 desirable

Tools

BambooHR

Job description

HR & Facilities Lead

Location: Office-Based (Maidstone, Kent)
Reports To: Director / Chief Technology Officer
Employment Type: Full-Time / Permanent

ABOUT THE COMPANY

Established in 1993, Influential is a boutique systems integrator, designing anddelivering high-quality technical, team augmentation, training and software solutionsto 200+ global clients, including local and international businesses as well as centralgovernment, local councils, the health sector, universities and colleges.

JOB PURPOSE

To take ownership of the day-to-day HR function and the smooth running of ourMaidstone office. This is a standalone, hands-on role covering the full employeelifecycle alongside office and facilities management. It suits an HR professional who is working towards, or has achieved, a CIPD Level 3 or Level 5 qualification, is confident working independently, enjoys variety, and wants to own both people and workplace matters end to end. You will bethe first point of contact for employees, managers and external providers on all HR,office and facilities queries.

KEY RESPONSIBILITIES

Human Resources

• Own and maintain the HR system (BambooHR) as the master employeerecord — personal details, documents, annual leave, sickness and therecruitment pipeline — keeping data accurate and compliant.
• Manage the full new-starter process end to end: offers, contracts, right-to-work checks, system set-up, benefits enrolment and induction.
• Run recruitment end to end: drafting and posting adverts, coordinatinginterviews, managing the candidate pipeline and preparing offerdocumentation.
• Manage the leaver process, including resignations, acceptance letters, finalpay coordination, reference requests and exit interviews.
• Administer annual leave, sickness absence (including long-term andpersistent absence), family leave and other leave types.
• Manage probation reviews, contract variations, flexible working requestsand performance review processes.
• Handle employee relations matters including disciplinary and grievanceprocesses, supporting managers and maintaining accurate documentation.
• Work closely with the Senior Leadership Team, contributing to workforceand people planning and providing HR input to wider business decisions.
• Work with the Financial Controller, providing accurate employeeinformation to support timely payroll processing.
• Complete right-to-work checks and maintain compliance.
• Maintain HR policies and ensure compliance with current employmentlegislation and data protection (GDPR) requirements.
• Coordinate employee benefits, engagement initiatives and internalcommunications.
  

Office & Facilities

• Act as the key point of contact for day-to-day office and facilities queries.
• Manage relationships with the landlord/managing agent and externalservice providers, ensuring building compliance is maintained.
• Coordinate office maintenance, repairs and service contracts (e.g. watercooler, coffee machine, cleaners, sanitary bins).
• Manage stock, ordering and supplier accounts, and process/approve relatedinvoices.
• Own health & safety administration and record-keeping, including first aidprovision.
• Manage key-holder arrangements and office emergency procedures.
• Coordinate meeting room bookings, refreshments and staff events.

PERSON SPECIFICATION

Qualifications

• CIPD Level 3 (or working towards) — desirable; CIPD Level 5 or workingtowards — desirable.
• Commitment to ongoing CPD and further HR qualification.

Experience

• Demonstrable experience in a standalone or generalist HR role covering thefull employee lifecycle — essential.
• Working knowledge of UK employment law and HR best practice — essential.
• Experience with an HR information system (BambooHR or similar) — desirable.
• Experience of office management, facilities or supplier coordination — desirable.

Skills & Competencies

• Confident engaging with and advising senior leaders, and contributing toplanning discussions.
• Strong organisational and multitasking skills, comfortable owningcompeting priorities independently.
• High level of attention to detail and accuracy.
• Confident handling confidential and sensitive information with discretionand integrity.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proactive, adaptable and resourceful, with sound judgement and asolutions-focused approach.
  

BENEFITS

• 30 days' paid holiday
• Life insurance and 24/7 access to an online GP
• Discounted gym membership & online fitness programmes
• Perkbox discount platform
• Mental health support and life coaching
• Financial wellbeing guidance
• Nutrition plans and advice
• Clear opportunities for career progression