HR Business Partner - 12 Month FTC

Lowell; Leeds; Hybrid; GBP 44,000 - 58,000; Full time

Benefits offered by this job

Discretionary bonus

Flexible benefits

Hybrid working

Free onsite parking

Extra holiday buy

Life assurance

Wellbeing initiatives

Employee networks

Job summary

Lowell in Leeds is seeking a Colleague Relations Business Partner on a 12-month FTC. Based at Thorpe Park with hybrid working, you will work closely with managers and team leaders to navigate complex ER cases and balance policy with business needs.

You will build manager capability, spot trends, influence improvements and be the go-to adviser for real-time support, helping leaders take ownership of people matters while maintaining employee experience and commercial focus.

Qualifications

• Strong experience in Employee Relations or Colleague Relations within a fast-paced business.
• Ability to handle disciplinary, grievance, absence and performance matters.
• Experience partnering operational leaders in a contact centre or operations setting.
• Excellent judgment and proactive, solution-focused mindset.

Responsibilities

• Navigate complex and sensitive ER cases with confidence and commercial focus.
• Build manager capability, spot trends and influence improvements.
• Partner operational leaders to balance policy, experience and business needs.

Skills

Employee Relations

Colleague Relations

Disciplinary

Grievance

Performance management

Stakeholder management

Influencing

Job description

Summary

Job Description

Colleague Relations Business Partner - 12 month FTC

Location: Thorpe Park , Leeds, Hybrid working.

Join us asa Colleague Relations Business Partner at the heart of our operations, where you’ll work side by side with Managers and Team Leaders to navigate complex and sensitive ER cases with confidence, care and commercial focus. You’ll be a visible, hands‑on presence in the office, building strong, trusted relationships and becoming the go‑to adviser for real‑time support — guiding, challenging and developing leaders to take ownership of people matters.

Thriving in a fast‑paced, evolving environment, including periods of change, you’ll balance colleague experience, policy and business risk while driving fair and consistent outcomes. Alongside managing complex cases, you’ll build manager capability, spot trends, and influence improvements, making this a fantastic opportunity for someone looking to grow their impact and shape how colleague relations is delivered.

What we are looking for:

• Strong experience in Employee Relations or Colleague Relations within a fast‑paced business
• Confidence supporting complex and sensitive cases, including disciplinary, grievance, absence and performance matters.
• Experience partnering operational leaders, ideally within a contact centre or operations environment.
• Excellent judgement, with the ability to balance colleague experience, policy, commercial risk and business needs.
• A confident, practical communicator who can influence, challenge and build trust quickly.
• A proactive, solutions‑focused mindset, with the ability to spot themes and turn insight into meaningful improvements.
• Energy, curiosity and real drive to contribute, make an impact and help shape how colleague relations is delivered.

Whatyou’llget:

• A discretionary annual bonus **to reward your impact**
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds—collaboration and focus.
• Free onsite parking , saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and theoptionto buy up to five more—giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on‑site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced,resilientand feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’reon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times,we’reone of the best places to work in the UK, (we’reproud to be on their ‘Best Places to Work’ list for thethird-yearrunning). Why? Because of the people who work here. Warm, welcoming, and super-talented.It’sour people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day oneyou’llhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell,you’llbe making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell,we’recommitted to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability -ifyou’repassionate about making credit work better for everyone,we’dlove to hearfrom you. Our strength lies in our people, andwe’reproud to build inclusive teams supported by benefits that help everyone succeed.

#HYBRID