Continuous Improvement Consultant

Lowell; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discretionary annual bonus

35% flexible benefits

Hybrid working

Free onsite parking

28 days holiday + bank holidays (+ 5)

Life assurance

Wellbeing initiatives

Employee networks

Job summary

Lowell in the United Kingdom is seeking a Continuous Improvement Consultant to drive value through Lean Six Sigma initiatives. You will own process documentation, governance and end-to-end reviews across multiple teams, embedding ownership and strong hand-offs while delivering improvements within time, cost, and quality targets.

Join a culture that fosters continuous improvement, with collaborative engagement across Customer Experience, Operations, Transformation and more, while working in a

Qualifications

• Lean Six Sigma Green Belt with proven delivery of improvements.
• Experience documenting processes to BPMN2 using tools like Visio or similar.
• Strong analytical skills to interpret data and identify root causes.
• Confident communicator capable of running workshops and aligning stakeholders across levels.
• Understanding of risk and control frameworks and implementing robust controls.
• Results-focused, detail-oriented and adaptable in a fast-changing environment.

Responsibilities

• Lead continuous improvement initiatives aligned with strategic objectives.
• Deliver improvements within time, cost and quality targets.
• Own UK Process Architecture framework; maintain documentation and governance.
• Review end-to-end processes across teams with clear ownership and effective hand-offs.
• Advocate for a culture of continuous improvement across functions.
• Engage with stakeholders to secure engagement and drive change.

Skills

Lean Six Sigma

Process mapping

Analytical skills

Communication

Risk & controls

Adaptability

Job description

Summary

Job Description

Continuous Improvement Consultant

Location: Thorpe Park , Leeds, Hybrid working.

Join us asa Continuous Improvement Consultant! You’ll play a key role in driving meaningful change that improves outcomes for both our customers and our business. Working closely with Business Product Owners and a wide range of stakeholders across the UK business, you’ll lead the delivery of continuous improvement initiatives that align with our strategic objectives and deliver measurable value. You’ll be responsible for identifying opportunities to simplify processes, reduce waste and improve performance, while ensuring solutions are delivered to agreed time, cost and quality standards.

As the owner of our UK Process Architecture framework, you’ll ensure processes are clearly documented, regularly maintained and supported by effective controls and governance. You’ll lead the review of end-to-end processes across multiple teams, embedding clear ownership and strong hand-offs, while using established methodologies such as Lean Six Sigma to deliver sustainable improvements. Just as importantly, you’ll be an advocate for a culture of continuous improvement, building trusted relationships across teams including Customer Experience, Operations, Transformation, Analytics, Compliance, Learning & Development, Shared Services and our legal and recovery businesses, to secure engagement, gather insight and drive change that makes a real difference.

What we are looking for:

• Lean Six Sigma Green Belt qualified with proven experience delivering continuous improvement initiatives and measurable business outcomes.
• Strong process mapping and process architecture expertise, with experience documenting processes to BPMN2 standards using tools such as Blueworks Live, Visio or similar platforms.
• Excellent analytical skills , with the ability to interpret process and data insights, identify root causes, and recommend effective improvements and controls.
• Confident communicator and facilitator, experienced in planning and leading workshops, influencing stakeholders at all levels, and building alignment across teams.
• Good understanding of risk and control frameworks , with the ability to identify control gaps and implement robust process controls.
• Results-focused and highly adaptable , with strong attention to detail, a naturally inquisitive mindset, and the ability to work independently and collaboratively in a fast-changing environment.

Ifyou’reexcited about this role butdon’tmeet every requirement –don’tworry, still apply. Your unique perspective could be just whatwe’relooking for.

Whatyou’llget:

• A discretionary annual bonus **to reward your impact**
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds—collaboration and focus.
• Free onsite parking , saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and theoptionto buy up to five more—giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced,resilientand feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’reon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times,we’reone of the best places to work in the UK, (we’reproud to be on their ‘Best Places to Work’ list for thethird-yearrunning). Why? Because of the people who work here. Warm, welcoming, and super-talented.It’sour people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day oneyou’llhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell,you’llbe making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell,we’recommitted to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability -ifyou’repassionate about making credit work better for everyone,we’dlove to hearfrom you. Our strength lies in our people, andwe’reproud to build inclusive teams supported by benefits that help everyone succeed.

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