HR Advisory Support Team Lead

Burgess Hodgson LLP; Canterbury; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension provision

Professional development support

Well-being-related benefits

Other firm benefits

Job summary

Burgess Hodgson LLP is recruiting for a Support Team Manager to lead the HR Advisory support function in Canterbury. You will oversee day-to-day workload, quality checks, template governance and escalation discipline while supporting team development and client onboarding.

The role focuses on structured, accurate HR administration, high-quality client work, and delivering service improvements. Onsite working pattern and a competitive salary are offered.

Qualifications

• Experience leading an HR support/administration team.
• Strong HR documentation standards, template use, confidentiality and audit trails.
• Good judgment on when to escalate or review work.
• Ability to coach others and raise standards.
• Proficiency with Microsoft 365, SharePoint, shared mailboxes and workflow tools.

Responsibilities

• Manage Support Team Advisors and oversee workload, priorities, deadlines and service standards.
• Maintain visibility of live work across the team and manage shared mailbox, trackers and action lists.
• Allocate work by urgency, risk, impact and capacity.
• Review client-facing HR documents for accuracy, template use, tone and deadlines.
• Set expectations for first-level checks and approvals.
• Govern template controls, libraries, SOPs and guidance.
• Coach colleagues and conduct 1:1s; support performance reviews.
• Train colleagues on HR systems and delivery platforms.
• Liaise with clients for onboarding and data capture.
• Identify high-risk matters and escalate appropriately.
• Monitor errors, delays and capacity; drive process improvements.
• Provide monthly KPI/MI updates to senior management.

Skills

HR management

Coaching and development

Client service

Quality control

Governance and templates

Education

CIPD Level 5

Tools

Microsoft 365

SharePoint

Document libraries

Excel/Spreadsheets

Job description

Burgess Hodgson LLP is recruiting for a Support Team Manager to lead the HR Advisory support function in Canterbury. You will oversee day-to-day workload, quality checks, template governance and escalation discipline while supporting team development and client onboarding.

The role focuses on structured, accurate HR administration, high-quality client work, and delivering service improvements. Onsite working pattern and a competitive salary are offered.