HR Advisor - HR Consultancy

Moore Kingston Smith; Romford; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading HR consultancy is seeking a dedicated HR Consultant to join their Response Team in Romford. The successful candidate will provide first-line advice and guidance on employee relations issues, ensuring compliance with employment legislation. With a strong focus on quality and client relationships, this role involves significant engagement with clients, managing diverse HR activities from onboarding to employee support.

Qualifications

• Experience in HR advisory roles, especially with employee relations.
• Knowledge of employment law and HR best practices.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Providing high-quality, timely HR advice and documentation.
• Assisting with employee relation activities and case management.
• Maintaining accurate employee data in HR systems.

Skills

Communication

Interpersonal skills

Listening skills

Education

Bachelor’s degree in HR or related qualification

Tools

Microsoft Office

Case management systems

Job description

Department: HR Consultancy

Employment Type: Permanent - Full Time

Location: Romford

Compensation: £34,000 - £38,000 / year

Description
You will play a key role in providing first-line advice, support, and guidance to our diverse client base on a wide range of employee relations issues. Working as part of the Response Team Leader, you will ensure client queries are handled efficiently, effectively, and in compliance with employment legislation.

Key Responsibilities

• Providing high-quality, timely HR advice, documentation, and support across all client-related matters.
• Assisting with ER activities, leading case management to ensure best practices, fairness, and legal compliance.
• Updating client documents annually with legislative changes and maintaining internal documents in line with current legislation.
• Drafting offer letters and contracts, managing onboarding and exit processes, advising on right-to-work checks, and inputting new starter information into HR systems.
• Processing leaver administration, handling queries, and supporting exit interviews.
• Managing benefits administration, including employee enrolment, salary reviews, bonuses, and contracts.
• Coordinating with payroll providers as required.
• Maintaining accurate employee data in HR systems and managing personnel files.
• Tracking DBS checks, supporting assessment centres, and providing ad hoc team support.

Sustainable Success

• Responding promptly to client queries via phone, email, and online platforms, providing accurate HR information.
• Keeping meticulous records of client interactions and employee data, ensuring confidentiality.
• Escalating complex cases to senior staff for resolution.
• Contributing to knowledge management resources and staying updated on employment law and HR trends.
• Ensuring accuracy of advice and data records.
• Leading on drafting contracts, handbooks, and policies.

People First

• Demonstrating empathy, professionalism, and confidentiality in all interactions.
• Applying HR principles and best practices to support clients and employees.
• Providing clear explanations of HR processes to empower clients and employees.
• Creating user-friendly HR resources and tools.
• Promoting fairness and respect in the workplace.
• Providing first-line HR advice, handling basic ER cases, and escalating complex issues.
• Ensuring quality in advice and administrative outputs.

Clients At Our Core

• Handling client queries and employee requests efficiently, meeting service level agreements.
• Providing up-to-date employment law and HR practice information to clients.
• Building strong client relationships through proactive support.
• Delivering exceptional service and exceeding expectations.
• Identifying HR risks and trends, offering mitigation strategies.
• Conducting on-site visits and managing HR administration for outsourced clients.

One Firm Philosophy

• Supporting HR projects, ER cases, and documentation for complex cases.
• Collaborating with colleagues and sharing HR knowledge.
• Contributing to service development and participating in team initiatives.

Intelligent Innovation

• Staying informed on HR trends and employment law updates.
• Using technology to enhance HR operations and knowledge resources.
• Identifying process improvements and leveraging innovative approaches.

Skills, Knowledge And Essential Expertise

• Bachelor’s degree in HR or related qualification (desirable).
• Experience in HR advisory roles, especially with employee relations.
• Knowledge of employment law and HR best practices.
• Excellent communication, interpersonal, and listening skills.
• Proficient in Microsoft Office and case management systems.