HR Advisor (Employee Relations Advisor)

Alternative Networks (now part of Daisy Group); Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private medical cover

Pension plan

Season ticket loan

Cycle to work

Discounted gym membership

Employee assistance programme

Job summary

UK Power Networks in London is seeking an HR Advisor (Employee Relations) to join the HR Operations team. The role reports to the HR Operations Manager and is based at Elephant and Castle.

You will provide guidance on complex cases, ensure proper recording in HR systems, and support line managers with employment law, policies, and procedures. A 7.5% bonus is offered, and 25 days leave plus benefits are provided.

Qualifications

• Chartered CIPD member or studying CIPD.
• Experience handling complex HR cases (discipline, grievances, sickness, performance, redeployment).
• Advising managers on terms and conditions and employment law.
• Excellent interpersonal and communication skills.
• Knowledge of employment law and HR policy.
• Project management skills.
• Ability to influence at all levels and build relationships.
• Proven ability to deliver practical HR solutions and projects.
• Self-motivated team player.
• Use SAP to compile and analyse reports.
• Strong written and verbal communication with diverse client groups.
• Commitment to excellent customer service.

Responsibilities

• Provide advice, guidance, documentation and structured case management to managers.
• Ensure case management is recorded in HR systems for reporting.
• Manage casework following HR policies with timely progression.
• Advise managers on employment law, terms and conditions, and HR procedures.
• Undertake project work and provide progress updates.
• Support managers in addressing governance and audit findings.
• Check and approve employment changes in HR systems after escalation.
• Monitor sickness absence and performance; coach managers through the process.
• Support long-term sickness management with Occupational Health input.
• Provide seamless HR Operations service and ensure coverage during absences.
• Aide manager capability through coaching sessions and workshops.
• Maintain SAP HR updates and HR policy development.

Skills

CIPD membership

Case management

Employment law

Interpersonal skills

Project management

SAP reporting

Stakeholder management

Communication

Research & analysis

Customer service

Education

CIPD qualification

Tools

SAP

Microsoft 365

Job description

83032- HR Advisor (Employee Relations Advisor)

This HR Advisor position will report to the HR Operations Manager and will work within the Human Resources directorate based in our London, Elephant and Castle office. You will be a permanent employee.

You will attract a salary depending on your experience and a bonus of 7.5%.

Close Date:22/10/2026

We Also Provide The Following Additional Benefits

• 25 Days Annual Leave plus bank holidays.
• Private Medical Cover
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

You will sit within the centre of excellence for the provision of professional guidance and support to line managers on the management of cases which arise from the application of people management policies and practice, (covering sickness absence management, disciplinary, grievance, performance improvement, discrimination, bullying & harassment, redeployment and redundancy).

Main Interfaces

• Daily interfaces will be with managers who require support from the HR Operations team on people management procedures.
• You will work with Trade Union and employee representatives, HR Business Partners and Stakeholders (management and supervisory level).
• Other internal interfaces include HR Services, Talent Acquisition, Payroll, Pensions, Legal and Occupational Health.

Main Responsibilities

• You will provide advice, guidance, documentation and structured case management support to business managers.
• Ensure that all case management is recorded on the HR systems to support weekly management reporting.
• Manage all case work following HR policy and procedures, tracking progress observing defined timescales. Offering solutions to move cases to a conclusion.
• You will provide advice to managers on aspects of employment law, terms and conditions, HR policy and procedures.
• Provide advice to managers on aspects of employment law, terms and conditions, HR policy and procedures.
• You will undertake project work and tasks as assigned by the HR Operations Manager, providing regular updates on progress and timelines.
• Support managers with resolving governance and audit findings.
• Check all employment change requests submitted by managers through My UKPN. You will raise any queries which will be discussed with the HR Operations Manager before approving.
• Responsible for monitoring and recording sickness absence management and poor performance within the business, coaching managers to progress their cases through all stages of the procedure.
• Support Managers with the management of long-term sickness with Occupational Health advice.
• You will demonstrate positive customer service behaviours through the provision of a seamless HR Operational service to the business. Ensuring that cover is provided when colleagues are absent.
• All issues raised via phone, face to face and email are acknowledged and responded to promptly.
• Improve manager capability by identifying where local managers need coaching and support with HR procedures, delivering workshops or local coaching sessions and evaluating its effectiveness.
• Ensure SAP HR is updated and maintained.
• Contribute to the development of HR policies and procedures and participating on working groups when requested.
• For those trained, participate in job evaluation panels when requested.
• Manage relationships with Trade Union and employee representatives, to ensure case management processes.
• Maintain reporting systems and provide management information when requested, to ensure consistency of approach and outcome.
• Perform the welfare co‑ordinator and/or call agent roles as advised during system emergencies.

Qualifications

Essential:

• Chartered Member of the CIPD or currently undertaking CIPD studies
• You will need experience managing a range of complex cases (disciplinaries, grievances, sickness absence management, performance, discrimination, bullying & harassment, redeployment and redundancy) and able to apply relevant techniques to situations gained from previous HR operational roles.
• Experience advising managers on application of complex terms and conditions
• Demonstrate excellent interpersonal and communication skills
• Knowledge of employment law and HR policy and best practice
• Project management skills
• Be able to build relationships and influence at all levels
• A track record in developing practical solutions to HR issues and effective delivery of projects and services
• A tenacious personality able to see problems through to the end.
• Self- motivated team player.
• Use SAP to compile and analyse reports.
• Communicate with a diverse client group.
• Produce succinct correspondence and reports.
• Ability to research, analyse and reason logically within tight deadlines.
• A commitment to providing excellent customer service.

Desirable

• Experience working within a framework of collective agreements
• Able to use all Microsoft 365 products, apps and services including Microsoft Excel

Job Dimensions

Although you will not be responsible for a budget the advice provided by the HR Advisors has an impact on business budgets and financial performance e.g. Risk of Employment Tribunals.

The HR Advisor is a professionally qualified practitioner supporting the business with their people related matters and must be able provide accurate and consistent advice to managers and staff. They need to ensure they can track progress of casework and record relevant details as required.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help.

We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.

Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.

We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks

If you have any queries in connection to this vacancy or your application, please contact us at [e-mail] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.