HR Advisor

The Headland Hotel; Newquay; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Gym access

Free staff meals

Staff stay after 1 year

Spa product discount

Spa treatments 25% off

Complimentary meals yearly

Pride of Britain Hotels rate

Job summary

The Headland Hotel & Spa is seeking a People & Culture Advisor to support managers and staff across the hotel, delivering practical HR guidance and a seamless employee experience. This role operates in a fast-paced hospitality environment where relationships and care are central to delivering 5-star service.

Reporting to the Head of People & Culture, you will handle daily HR operations, onboarding, absence management, and recruitment while upholding The Headland's values and commitment to

Qualifications

• Proven experience in a generalist HR role with day-to-day people matters.
• Experience supporting employee relations, absence management, recruitment and absence management.
• CIPD qualification or working towards it is advantageous but hands-on drive counts most.
• Experience in a 24/7 operational business (hospitality/leisure) is desirable.

Responsibilities

• Own the day-to-day running of the HR office and provide support to managers and staff.
• Act as first point of contact for managers and employees with practical HR guidance.
• Oversee absence management and employee relations matters; conduct investigations when needed.
• Support onboarding, inductions and a welcoming culture aligning with 5-star hospitality values.
• Lead recruitment campaigns and talent attraction initiatives across the hotel.

Skills

HR generalist

Employee relations

Absence management

Recruitment

People matters

Communication

Organisational skills

Proactive mindset

Hospitality experience

Education

CIPD qualification (or working towards it)

Job description

People and Culture Advisor – Description

Salary - £30,000 per annum

The Role…

Are youready to bring your HR expertise to one of the most iconic, luxury coastaldestinations in the South West?

An excitingand dynamic opportunity has arisen at The Headland Hotel & Spa for apassionate People & Culture Advisor. Joining our team, you’ll play apivotal role in supporting our workforce so they can deliver an unforgettable5-star experience to our guests, reflectingThe Headland's commitment to effortless, elevated hospitality and exceptionalcare.

This is anopportunity for a HR professional who enjoys being at the heart of a fast-moving hospitality operation. We're looking for someone who can quicklybuild relationships, provide practical support to managers and take ownershipof a varied generalist workload from day one.

Reportingto the Head of People & Culture, the People & Culture Advisor worksclosely with managers across the hotel and supports all departments. The roleforms part of the People & Culture team and plays a key role in deliveringa positive employee experience across the business.

This is abusy operational role where priorities can change quickly. You'll becomfortable managing multiple demands, working independently and gettinginvolved wherever support is needed. In return, you'll have the opportunity tomake a genuine impact across the business and become a trusted partner to ourmanagers and teams.

What You’ll Be Doing…

• Hub Leadership: Taking ownership of the day-to-day running of the office, ensuring aprofessional, welcoming and efficient service for managers and employees,including ordering and issuing our hotel uniforms with pride.
• Advice & Guidance: Acting as a trusted first point of contact foremangers and employees, providing practical advice and support across a varietyof people matters, always acting with honesty, integrity and respect.
• Absence & Employee Relations: Overseeing hotel-wide absence management andsupporting Employee Relations matters, including investigations, disciplinaryand grievance processes, whilst offering sound and balanced guidance to ourmanagers.
• Welcoming & Onboarding: Supporting engaging staff inductions andonboarding activities to ensure every new starter receives the warmest 5-star welcomeand a clear understanding of The Headland's values, culture and heritage.
• Nurturing Next-Gen Talent: Leading and mentoring our vibrant Summer Placementand Student Placement cohorts throughout their journeys with us.
• Recruitment & Talent Attraction: Supporting recruitment campaigns, career eventsand selection processes, helping us attract exceptional talent to The Headland.
• Manager Partnership: Building strong relationships with managers across the business,coaching and supporting them to confidently manage their teams and developtheir people.
• Brand Ambassador: Getting out and about! Representing The Headland at external events,recruitment days and careers fairs to showcase why we are the employer ofchoice.
• People Projects & Improvement: Supporting employee engagement initiatives andprojects that enhance the employee experience and contribute to making The Headland an exceptional place to work whilst supporting our commitment towellbeing, sustainability and continuous improvement.

Our IdealCandidate…

• Experience: You have provenexperience in a generalist HR role and are confident supporting employeerelations, absence management, recruitment and day-to-day people matters.Experience supporting a 24/7 operational business, such as hospitality,leisure, healthcare, retail or tourism, is desirable.
• Qualifications: CIPD qualified (orworking towards it) is a great advantage, but your hands-on drive andattitude are what count most.
• Skills: Excellentcommunication, a flair for organisation, and an approachable, proactivemindset.
• Values: You lead with warmth,professionalism and integrity, build positive relationships and take pridein delivering a high-quality experience for colleagues and guests alike.

WhatSuccess Looks Like…

In yourfirst few months, you'll build strong relationships with managers, promote apositive and supportive culture, and help ensure The Headland's values arereflected in the employee experience across the hotel. You will gain anunderstanding of our operation, provide confident advice on day-to-day HRmatters and become a trusted source of support for teams across the business.

What WeOffer in Return…

• A Worksite Like NoOther: Workevery day with breathtaking ocean views in an iconic 5-star setting.
• Work-Life Balance: Standard contractoffered is 40 hours over 5 days,Monday to Friday, but we areopen-minded. We welcome discussions around flexible working arrangements.

Ready toJoin Us?

If you area motivated HR enthusiast ready to make a real impact in a world-classhospitality environment, we’d love to hear from you!

Perks &Benefits

We believein rewarding our team with exceptional perks. When you join us, you’ll enjoy:

• Complimentarybreakfast, lunch, or dinner provided for all shifts over 6 hours
• On-siteparking
• Gymaccess & weekly swim session
• Complimentarystay after 1 years’ service
• 40%off spa products
• 25%off spa treatments
• Complimentarymeals in each of our restaurants, once a year
• Specialrate for Pride of Britain Hotels
• Discountedsurf lessons
• EmployeeAssistance Programme (Hospitality Action / 24-hour helpline)

As well asregular awards and recognition:

• Monthlyrecognition awards
• Annualfestive awards event
• Longservice awards dinner

Pleasenote:In line with UK Immigration and Employment Law, proof of ID(Passport, National Identity Card, or Birth Certificate) will be requiredduring the application process.

As a proudEarthCheck partner, we don't just talk about sustainability we live it,embedding world-class environmental management and eco-friendly practices intoeverything we do.Join a team where sustainability is in our DNA and weare actively shaping the future of responsible hospitality every single day.