HR Advisor

Prattwhitney; Metropolitan Borough of Solihull; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Life insurance

Private Health Insurance

Excellent pension plan (2:1 up to 10%)

25 days annual leave + 5 days buy/sell

Hybrid working & 9-day fortnight

Job summary

RTX is seeking an experienced HR Advisor to join the UKI & Middle East People Services team. You will provide initial Employee Relations advice, coach managers, and manage a diverse caseload across absence, performance, disciplinary matters and grievances. Fluency in English and Arabic is essential.

You will collaborate with Centres of Expertise, work with Workday/ServiceNow, and help drive consistent HR policies across multiple regions while supporting a hybrid working model.

Qualifications

• CIPD Level 5 or above essential.
• Fluency in both English & Arabic.
• Experience in a HR Advisor, generalist HR or HR Shared Services environment.
• Experience advising and coaching managers on HR policies and their practical application.
• Good knowledge of HR policies, processes and Employee Relations principles.
• Experience providing first-stage advice on Employee Relations matters.
• Practical experience of absence and performance management.
• Strong organisational skills with the ability to manage multiple cases and deadlines.
• Excellent written and verbal communication with stakeholders at different levels.
• Attention to confidentiality and data protection.

Responsibilities

• Advise, coach and guide managers through HR policies and people-related situations.
• Own and manage your HR caseload with timely, accurate support.
• Provide initial advice across Employee Relations, Total Reward, Talent and Learning & Development.
• Collaborate with the Employee Relations Centre of Expertise for complex cases.
• Partner with HR teams to ensure consistent HR policies and processes.
• Manage cases and updates through ServiceNow with accurate records.
• Address HR enquiries via telephone, email and the HR portal.
• Identify opportunities to improve HR processes and articles.
• Support continuous improvement initiatives with internal teams and partners.
• Champion the People Services operating model across RTX.

Skills

HR advisory

Employee relations

English & Arabic fluency

Policy guidance

Confidentiality & data protection

Stakeholder engagement

Education

CIPD Level 5 qualification or equivalent HR qualification

Tools

Workday

ServiceNow

Job description

Shape the employee experience across the UK, Ireland and Middle East. At RTX, more than 180,000 people around the world are working together to solve some of the toughest challenges in aerospace and defence. Across our businesses, Collins Aerospace, Pratt & Whitney and Raytheon, we combine advanced technology, deep expertise and world-class operations to help connect and protect our world.

We are now looking for an experienced HR Advisor to join our UKI & Middle East People Services team with fluency in both English & Arabic. This is a fantastic opportunity for an HR professional who enjoys Employee Relations, thrives in a fast-paced environment and wants to work within a large, complex international organisation.

What you’ll be doing

Sitting within our specialist Tier 2 People Services team, you’ll be a trusted source of HR advice for managers, helping them confidently navigate a broad range of people matters. Your work will be varied, with a particular focus on providing initial Employee Relations advice and guidance across areas including absence, performance management, disciplinary matters, grievances and redundancy.

• Advise, coach and guide managers and employees through HR policies, processes and people-related situations, from straightforward queries through to more complex cases.
• Take ownership of your own HR caseload, ensuring customers receive timely, accurate and practical support.
• Provide initial advice across specialist areas including Employee Relations, Total Reward, Talent and Learning & Development.
• Work closely with our Employee Relations Centre of Expertise where cases require formal intervention, ensuring effective recommendations and case handovers.
• Partner with HR teams and Centres of Expertise to support consistent and harmonised HR policies and processes.
• Manage cases and customer updates through ServiceNow, maintaining accurate and comprehensive records.
• Resolve HR enquiries received through telephone, email and our online People Services portal.
• Use HR policies, established processes and relevant country legislation to provide clear, consistent guidance.
• Identify opportunities to improve HR processes, knowledge articles and the overall employee and manager experience.
• Support continuous improvement initiatives and optimisation activities with internal teams and third-party partners.
• Champion the People Services operating model and collaborate with colleagues across the wider HR organisation.

What you’ll bring

You’ll be an experienced HR professional who can combine sound judgement with a strong customer mindset. You’ll be comfortable working independently, managing competing priorities and giving managers clear, practical advice when people situations become more complex.

• A CIPD Level 5 qualification or above, or another relevant HR qualification, is essential.
• Fluency in both English & Arabic
• Previous experience in a HR Advisor, generalist HR or HR Shared Services environment.
• Experience advising and coaching managers on HR policies and their practical application.
• Good knowledge of HR policies, processes and Employee Relations principles.
• Experience providing first-stage advice on Employee Relations matters.
• Practical experience of absence and performance management.
• Strong organisational skills with the ability to manage multiple cases and competing deadlines.
• Excellent written and verbal communication skills with the confidence to engage stakeholders at different levels.
• Strong attention to detail and an understanding of the importance of confidentiality and data protection.
• A practical, logical approach to problem solving and decision making.
• A collaborative mindset and willingness to share knowledge, coach colleagues and contribute to the wider team.
• Strong IT skills and confidence learning and working with HR technology.
• Experience using Workday and/or ServiceNow would be advantageous, although it is not essential.

What we can offer you

• Competitive salary.
• Flexible working, hybrid working and a family friendly approach.
• Outstanding state-of-the-art facilities and laboratories centrally located and easily accessible.
• Life insurance.
• Excellent corporate pension plan with a 2:1 matched contribution up to 10%.
• Private Health Insurance.
• 25 days annual leave plus ability to buy/sell up to 5 days.
• Career development.
• Half day working on Fridays.
• And so much more!

About People Services

People Services is RTX's HR and Payroll Shared Service, providing first-line HR and pay advice, guidance and support to employees and managers. Our UK, Ireland and Middle East team supports approximately 7,000 employees across the UK, Ireland, UAE, Saudi Arabia, Qatar and Oman. Our tiered operating model ranges from employee self-service through to specialist HR support. This position sits within Tier 2, where you’ll have the opportunity to tackle more complex HR matters and collaborate with specialist HR teams across RTX. It’s an environment that offers both variety and exposure, giving you the opportunity to broaden your HR experience within a truly international organisation.

Where you’ll work

We offer flexibility around location depending on the successful candidate, ideally within commuting distance of Shirley or another RTX site. The role is expected to operate on a hybrid basis, typically with 1–2 days per week onsite, depending on business and team requirements. We also offer the opportunity to work a 9-day fortnight, giving you greater flexibility in how you structure your working time.

Why join RTX?

This is more than an opportunity to manage HR cases. You’ll become part of a global organisation where People Services plays an important role in creating a consistent, responsive and high-quality employee experience. You’ll work alongside HR specialists, Centres of Expertise and business HR teams, gaining exposure to a wide variety of people challenges across multiple countries and businesses. If you’re an experienced HR professional who enjoys solving problems, supporting managers and making HR processes work better for employees, we’d love to hear from you. Join RTX and help us shape an employee experience that enables our people to do their best work.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.