HR Advisor

FluidOne; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Pension contribution – 5% company

Job summary

FluidOne Ltd. is seeking an HR Advisor to deliver effective HR services across the organisation. The role focuses on employee relations, performance management and policy implementation, acting as a trusted partner to managers while maintaining confidentiality.

You will handle onboarding, contracts, benefits, and HR data accuracy in PeopleHR and SharePoint, with attention to compliance and continuous improvement.

Qualifications

• Strong understanding of Employment law and HR best practices.
• Excellent communication and interpersonal skills.
• Ability to manage employee relations cases with sensitivity.
• Proven experience in coaching managers and supporting change.
• High level of confidentiality and discretion in handling sensitive information.
• Strong organisational and time management skills.
• Proficiency in HR systems and reporting tools.
• Strong attention to detail with proactive approach.

Responsibilities

• Provide expert guidance on employee relations, performance management and HR policy implementation.
• Maintain and update employee records in PeopleHR and log actions in HR Tracker.
• Support onboarding, offers, contracts and benefits administration.
• Coordinate IT setup for new starters and manage offboarding processes.
• Generate and analyse HR metrics to support decision making.
• Assist with recruitment processes and interview scheduling.
• Support line managers with promotions and employee concerns.
• Contribute to HR policy reviews and internal training programs.

Education

CIPD Qualification or working towards it

Tools

PeopleHR

SharePoint

Microsoft Office

Job description

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

The HR Advisor plays a key role in supporting the delivery of effective HR services across the organisation. This position is responsible for providing expert guidance on employee relations, performance management, and HR policy implementation. Acting as a trusted partner to managers, the HR Advisor ensures HR practices are aligned with business goals while maintaining a high level of confidentiality and professionalism. The role requires strong interpersonal skills, sound judgement, and the ability to manage sensitive matters with discretion.

Responsibilities:

General HR Administration

• Maintain and update employee records in PeopleHR, ensuring accuracy and confidentiality.
• Manage the shared HR inbox, triage queries, and log actions in the HR Tracker.
• Action employment offer letters, contracts, and benefit forms using standard templates, ensuring accuracy and timely delivery.
• Upload documents to People HR (HRIS) and SharePoint, ensuring compliance with internal policies.
• Support audit preparation and ensure documentation is up to date and accessible.

Onboarding & Offboarding

• Prepare offer letters, contracts, welcome packs, and coordinate IT setup for new starters.
• Conduct background/reference checks and manage induction scheduling.
• Maintain the New Starter Log and Leavers Checklist.
• Process leaver documentation, conduct exit interviews, and ensure timely offboarding.
• Monitor probation periods and ensure timely reviews and documentation

Data & Systems Management

• Ensure timely updates to PeopleHR for starters, changes, and leavers.
• Support payroll accuracy by checking data ahead of submission deadlines.
• Track sickness, absences, and welfare meetings.
• Administer Employee benefits and ensure leavers are removed from schemes promptly.
• Generate and analyse HR metrics to support strategic decision making.

Employee Relations & Support

• Act as a first point of contact for HR-related queries and elevate complex issues as needed.
• Assist with informal and formal employee relations cases, including notetaking and documentation
• Support line managers with promotions, pay rises, and employee concerns.
• Help maintain a positive employee experience through consistent communication and support.

Recruitment Support

• Provide admin support to the Senior Recruitment BP across the recruitment process.
• Book interviews and send calendar invites, Teams links and room bookings.
• Send standard candidate emails using approved templates.
• Collect and file interview notes and scoring sheets and update the tracker.
• Post approved job adverts on job boards and LinkedIn and remove them once vacancies close.

Additional Responsibilities

• Assist in reviewing and updating HR policies and procedures.
• Support the scheduling, tracking and delivery of internal HR training and development programmes.
• Participate in or lead HR-related projects such as system upgrades, engagement surveys, or reward scheme reviews.

Experience / Qualifications

• Strong understanding of Employment law and HR best practices
• Excellent communication and interpersonal skills
• Ability to manage employee relations cases with sensitivity
• Proven experience in coaching managers and supporting change
• High level of confidentiality and discretion in handling sensitive information
• Strong organisational and time management skills
• Proficiency in HR systems and reporting tools
• Strong attention to detail and a proactive approach is crucial to this role
• Proficiency in Microsoft office suite
• CIPD Qualification or working towards it (desirable)

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• FluidOne breakfast and refreshments on office days
• Pension contribution – 5% company contribution

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.