HPC Support Analyst

University of Cambridge; Cambridge; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

36 days holiday per year

Generous pension

Hybrid working

Friendly team environment

Opportunity to shape how we work

Job summary

University of Cambridge seeks individuals to support its National Supercomputing and AI research services. You will join Research Computing Services, delivering first line support, user administration and problem diagnosis for a world‑leading HPC infrastructure.

Candidates should be proactive, strong communicators, and eager to learn AI/HPC or research software. The role offers hybrid working, a generous pension, and opportunities to influence work practices.

Qualifications

• Proven experience in technical problem solving.
• Knowledge in Linux system administration, scripting, automation and configuration management (Ansible, Puppet), version control, cloud technologies e.g. OpenStack or VMware.
• Able to communicate effectively orally and in writing.
• An interest in AI, HPC or Research Software is essential but not required to have experience in these fields.

Responsibilities

• Provide first line support for a diverse range of Research computing IT services.
• Contribute to documentation, automation, training materials and events, and assist with reports and purchase orders to support researchers.

Skills

Problem solving

Linux admin

Scripting

Automation CM

Version control

OpenStack/VMware

Communication

Proactivity

Job description

Are you interested in an exciting and unique opportunity to support the UK's HPC and AI Research Services? We are looking for enthusiastic individuals to join our team operating large HPC and AI infrastructure including one of the UK's fastest AI supercomputers, Zenith. We support scientists across the UK in critical research fields such as clean energy, personalised medicine and climate science and you will help us in delivering world class services.

Who you'll be working with

The role is based in Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of specialist, Software and Systems Engineers, working with a wide range of stakeholders across multiple disciplines and institutions.

What you will do

You’ll be responsible for supporting a diverse range of activities, including providing first line support for all specialised Research computing IT services, user administration, problem solving, issue diagnosis and fault resolution, improving documentation, automating processes, contributing to training materials and events and business processes such as the processing of purchase orders and generation of reports, to ensure effective exploitation of the services by the researchers.

Skills and experience you will need to demonstrate

• Proven experience in technical problem solving.
• Knowledge in one of the following areas:
  Linux system administration, scripting, atomation and configuration management (Ansible, Puppet), version control, cloud technologies e.g. OpenStack or VMware.
• Able to communicate effectively orally and in writing.
• Highly proactive and enthusiastic.

An interest in working with AI, High Performance Computing or Research Software is essential but experience in these fields is not crucial as long as you show willingness to learn.

What we can offer

• 36 days holiday per year including bank holidays.
• A generous pension.
• Hybrid working - you can work some of the time from home, coming into the office as and when required.
• A friendly and supportive team environment.
• The opportunity to shape and influence how we work.

More information about the role is attached in the 'Further Particulars' document.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We support flexible and family-friendly working and are open to non-standard working patterns and to applicants who live outside Cambridge but are willing to travel to Cambridge when required.

If you would like more information about this role, informal enquiries can be directed by email to [e-mail].

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.