Housing Technical Officer

Royal Borough of Windsor and Maidenhead; Maidenhead; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

An exciting opportunity awaits for enthusiastic Housing Technical Officers to join a dedicated team. In this role, you'll provide essential technical support to various housing and public protection services. Your responsibilities will include managing customer inquiries, processing statutory requests, and ensuring accurate data management. This innovative borough council promotes a collaborative environment and offers flexible working arrangements, generous leave, and a strong pension scheme. Join a team that values diversity and creativity while making a positive impact on the community.

Benefits

32 days annual leave

Flexible working

Generous Local Government Pension

Free employee parking

Employee Assistance Programme

Discounts with retailers

Qualifications

• Experience in a busy, customer-focused environment.
• Good IT skills and experience with various software applications.

Responsibilities

• Provide technical support to Housing and Public Protection Services.
• Process complex statutory processes and manage service requests.

Skills

Customer Service Experience

IT Skills (Word, Excel)

Effective Communication

Team Collaboration

Data Management

Tools

Management Information Systems

Job description

We have an exciting opportunity for Housing Technical Officers to join us!

These are full-time, permanent roles with hybrid working, and a salary of £24,895 - £28,132 per annum.

About Us

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for two enthusiastic Housing Technical Officers to join our Business Support team.

The Role

Under the general direction of the Business Support and Performance Team Leader the post holder will provide full technical support to Housing and Public Protection Services which includes Environmental Health, Residential Services, Commercial Services, Community Safety and Trading Standards teams.

Your Role Will Involve

• Under the general direction of the Housing Technical Team Leader the post holder will provide full technical support to Housing and Public Protection Services which includes Environmental Health, Residential Services, Commercial Services, Community Safety and Trading Standards teams.
• To work as part of a professional team responsible for dealing with enquiries from the Customer Services Centre, members of the public, elected members and other staff within the Council regarding all aspects of enforcement services.
• To process complex back-office statutory processes, including grants and other similar functions.
• Taking responsibility for ensuring that service requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate; within the clearly defined service standards requirements set by the Authority.
• To be responsible for compiling and inputting all information onto the service’s computer database systems and to ensure effective collation and distribution of statistical information required both within the Authority and by Central Government and other external bodies.
  
  

What We Are Looking For

• Experience of working in a busy, front line, and customer focused team.
• Good IT skills and experience of a range of IT products, including Word, Excel and Management Information Systems.
• Effective communication skills, orally and in writing, and experience of giving presentations to various bodies.
• Ability to work as part of a multi-disciplinary team.
• Ability to gather information and record accurate records of findings and observations.
• Ability to work in a logical manner following set procedures and instructions.
  
  

What We Offer

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
  
  

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: 12th – 16th May 2025

If you wish to discuss this position informally, please contact Sukhy Athwal, Business Support & Performance Team Leader on [e-mail]