Housing Systems Project Manager

4M Recruitment; Greater London; Hybrid; GBP 72,000 - 94,000; Full time

Job summary

Our client seeks an experienced Housing Systems Project Manager to lead the TAMs replacement and NEC Housing System implementations on a four-month contract in Middlesex. The role requires strong project management, stakeholder engagement and a delivery-first mindset.

You will develop detailed plans, coordinate with IT, housing and transformation teams, and ensure new systems are adopted and embedded with improved processes and outcomes for residents.

Qualifications

• Proven ability to deliver projects to agreed timescales and outcomes.
• Experience with housing systems implementation, replacement or transformation.
• Experience gathering requirements from operational users and translating them into system solutions.
• Strong business process mapping and redesign experience.
• Experience supporting system testing, UAT and adoption.
• Experience coordinating with technical teams, IT/digital colleagues and suppliers.

Responsibilities

• Lead the digital implementation of the TAMs replacement programme.
• Support adoption of the NEC Housing System.
• Develop and manage detailed project plans, milestones, risks, issues and dependencies.
• Work with operational teams to ensure systems meet service needs.
• Coordinate implementation activity with technical teams and suppliers.
• Map housing processes and identify opportunities for improvement, automation.
• Support design and implementation of improved processes and new technology.
• Coordinate testing, readiness and user acceptance activities.
• Engage with users and stakeholders to embed change.
• Identify and manage project risks, issues and dependencies.
• Monitor progress, costs and benefits; report to governance forums.
• Produce project documents, reports and business cases.

Skills

Project management

Housing systems

Stakeholder management

Business analysis

Process mapping

Systems testing

Change management

Reporting

Education

PRINCE2 or equivalent

Tools

TAMS

NEC Housing System

Job description

Our client is currently looking to recruit a Housing Systems Project Manager on an initial 4 month contract

Housing Systems Project Manager / System Implementation Manager

Middlesex - Hybrid

£450 per day inside IR35

Our client is looking for an experienced Housing Systems Project Manager to join our Housing Needs and Homelessness Service on a contract basis.

This is a key project delivery role focused on housing systems implementation, digital transformation and service improvement. You will be responsible for the digital implementation of the Temporary Accommodation Management System (TAMS) replacement programme, and will support the implementation of the NEC Housing System.

Working closely with operational and technical colleagues, you will ensure that new systems are successfully implemented, adopted and embedded, while delivering improvements to processes, efficiency and service outcomes.

Your responsibilities will include:

• Lead the digital implementation of the TAMs replacement programme.
• Support the implementation and adoption of the NEC Housing System.
• Develop and manage detailed project plans, milestones, actions, risks, issues and dependencies.
• Work closely with operational teams to understand business requirements and ensure systems meet service needs.
• Work with technical teams, digital specialists and suppliers to coordinate implementation activity and resolve issues.
• Map existing housing and homelessness processes and identify opportunities for improvement, simplification and automation.
• Support the design and implementation of improved processes and ways of working alongside new technology.
• Coordinate system testing, implementation readiness and user acceptance activity.
• Engage with operational users and stakeholders to support successful system adoption and embed sustainable change.
• Identify and manage project risks, issues and dependencies, taking corrective action where required.
• Monitor project progress, costs, benefits and outcomes and provide clear reporting to senior managers and governance forums.
• Produce project documentation, reports, business cases, action plans and recommendations.
• Work collaboratively across Housing, IT/Digital, Finance, Transformation and other corporate services.
• Ensure systems and processes support effective governance, statutory compliance, performance management and positive outcomes for residents.
• Evaluate implemented changes and identify opportunities for further service improvement.

We are looking for an experienced Housing Systems Project Manager, Systems Project Manager, Digital Project Manager or Business Change professional who can hit the ground running.

You will have:

• Strong project management experience, with a proven ability to deliver projects to agreed timescales and outcomes.
• Experience of housing systems implementation, replacement or transformation projects.
• Experience of working with operational users to gather requirements and translate business needs into effective system solutions.
• Strong experience of business process mapping and process redesign.
• Experience of supporting system testing, implementation, user acceptance and system adoption.
• Experience of working with technical teams, IT/Digital colleagues and external suppliers.
• Strong stakeholder management and communication skills, with the ability to influence colleagues at all levels.
• Experience of managing project risks, issues, dependencies and competing priorities.
• Strong analytical and problem-solving skills.
• Experience of producing project reports, business cases and recommendations for senior stakeholders.
• A practical, proactive and delivery-focused approach.
• A strong understanding of the importance of effective systems, processes and data in delivering quality housing services. Experience with TAMs, NEC Housing or similar housing management/homelessness systems would be highly desirable.
• Knowledge of Housing Needs and Homelessness services, statutory homelessness duties and the wider housing environment would also be advantageous.
• A recognised project management qualification such as PRINCE2, APM or equivalent would be desirable.

This is an excellent opportunity to play a key role in a significant programme of housing systems and digital transformation.

You will be responsible for helping to deliver new technology while ensuring that systems are supported by effective processes, engaged users and sustainable ways of working.

The successful candidate will have the opportunity to make a tangible impact by improving how Housing Needs and Homelessness services operate, strengthening efficiency and supporting better outcomes for residents.

If you are an experienced Housing Systems Project Manager or Digital Project Manager with strong implementation experience and are available for a contract opportunity, we would like to hear from you.