Housing Support Worker (Young People)

TipTopJob; Swindon; On-site; GBP 25,000 - 31,000; Full time

Job summary

Stonewater is seeking a compassionate Support Worker in Swindon to help residents unlock their potential and live with dignity. You will deliver person-centred support, manage referrals and assessments, and work closely with residents to set goals and build confidence.

Join a role focused on empowerment, safeguarding, and collaborative work with housing and mental health teams to create lasting positive outcomes for individuals and communities.

Qualifications

• Experience working with vulnerable people, ideally with knowledge of homelessness and its effects.
• Solid understanding of housing and benefits advice.
• Confidence in collaborating with specialist agencies like mental health teams and youth services.
• Ability to build trust, motivate others and maintain appropriate professional boundaries.
• Strong communication skills with flexible, people-centred approach.

Responsibilities

• Provide person-centred, strengths-based support to residents to foster independence.
• Manage a caseload through referrals, interviews and assessments with empathy and professionalism.
• Deliver tailored support via one-to-one and group sessions to achieve outcomes.

Skills

Vulnerable people experience

Homelessness awareness

Housing advice

Mental health collaboration

Safeguarding

Communication skills

Trust building

Boundaries

Job description

Location: Swindon Foyer

Salary : A GBP 27,976 per annum

Vacancy Type: Full:time

Make a Real Difference : Become a Support Worker

Are you someone who thrives on helping others unlock their potential? Do you believe everyone deserves the chance to live independently and with dignity? If so, wed love to hear from you

Were on the lookout for a compassionate, proactive, and energetic Support Worker to join our team and deliver person:centred, strengths:based support to our residents. This is more than just a job : its a chance to be a catalyst for change in someones life.

As a Support Worker , youll play a vital role in helping our residents take meaningful steps toward independence. Youll work closely with individuals to understand their goals, strengths, and aspirations:supporting them to build confidence and move forward with purpose. Whether its helping someone navigate a challenging moment or celebrating a personal milestone, your support will make a lasting impact.

Youll manage a caseload of residents, guiding them through referrals, interviews, and assessments with empathy and professionalism. Once they join the service, youll be their key point of contact:welcoming them, building trust, and delivering tailored support through both one:to:one and group sessions. Every interaction will be focused on outcomes, empowerment, and helping people realise their full potential.

What youll bring

• Experience working with vulnerable people, ideally with knowledge of homelessness and its effects.
• A solid understanding of housing and benefits advice.
• Confidence in working collaboratively with specialist agencies like mental health teams and youth services.
• A natural ability to build trust, motivate others, and foster meaningful relationships.
• Strong communication skills : you know how to adapt your approach to suit different people and situations.
• Integrity and professionalism, with a clear understanding of boundaries and safeguarding.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater

Stonewater is one of the UKs largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young peoples foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long:term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicit